Is PlatinCasino Safe?
In this PlatinCasino review, we’ll be looking at a well-known gaming site that offers a welcome bonus and many different games for British players to try.
The review will cover all of the key issues, such as how easy it is to deposit and withdraw money, as well as every aspect of their site security and licencing.
- Welcome bonus isn't the most valuable
- Limited live chat hours
PlatinCasino is owned and operated by Malta-based Viral Interactive Limited, which has a couple of other casinos called Nano and BetOnAces. Other brands operating under the same ownership is an encouraging sign, demonstrating that the company is trusted by lots of customers.
Their SSL encryption is at 256-bit, which is top of the range security and compares very favourably with the general UK casino market. Again, this should reassure customers that their information is safe and secure.
The current UK licence for this casino is shown on the Gambling Commission’s site as being active since 2017.
There is no sign of them having had any major issues with the regulatory authorities at that time. Their other licence is from the authorities in Malta, giving customers in other parts of the world a sign that they can be trusted.
Holding these two licences is definitely a good sign for players. They’re two of the strictest iGaming regulators anywhere in the world and show that PlatinCasino has been able to meet their strict licencing conditions and maintain high standards of security and fairness.
Holding one of these is a good seal of approval, two is an added bonus when it comes to player safety.
The dedicated section on responsible gambling at Platin Casino goes into a decent level of detail regarding the different limits that players need to be aware of, with deposit limits, wagering limits and loss limits among the areas covered.
We also liked the fact that reality checks popped up regularly as we played, reminding us of the time and money spent so far on the site.
Their approach to responsible gambling is impressive and tells us everything we need to know about the subject without making it too complicated or long-winded.
The welcome bonus from Platin Casino is simple to understand and helps you to get started with some extra bonus funds and free spins in your account.
It’s more modest than the offers we’ve seen on the majority of online casinos and a higher limit would make it more attractive, however, since the maximum amount of bonus funds is quite limited, it suits someone who was thinking of making a small initial deposit anyway.
The free spins element is better, with 50 free spins worth 0.10p each for Big Bass Bonanza.
These spins are released over five days, at the rate of ten spins per day. While you might like to try other slots, Big Bass Bonanza is a quite popular slot and a good starting point for sampling the site.
How to Claim the PlatinCasino Welcome Bonus
and click “Claim” on the bonus banner
using one of the eligible payment methods and accept the terms
up to £25
at a rate of 10 per day on the specified slot
of 35x on your bonus funds
Key Terms and Conditions
- Minimum deposit: £10
- Payment restrictions: Skrill and Neteller deposits excluded
- Wagering requirement: 35x for bonus funds. No wagering requirements on free spins
- Expiration period: 14 days for a bonus, seven days for free spins
- Game exclusions: Bonus only for slots, with a list of excluded slots in T&Cs
- Other restrictions: Maximum stake with bonus funds is £5 and maximum winnings are £100
The best thing about this welcome offer is the low wagering requirements. 35x for the bonus funds is fairly standard, although better than some British casinos.
However, the lack of wagering requirements on the free spins is excellent news. We checked with live chat and they confirmed that the free spins are valid for seven days, so there’s time to play them without any rush.
The maximum win from the bonus is capped at £500, although that’s at the higher end when it comes to the current casino landscape. The terms are fair and should help you to enjoy your first games here.
Removal of the maximum amount of winnings on the bonus funds would be good news, as it would open the prospect of potentially picking up more real funds at the end of it. Yet, the overall feeling is of a bonus that has been created with fairness in mind.
There is a section on the PlatinCasino site dedicated to offers for existing customers. At the time of writing, the Friday Fiver promotion is the only one listed in it. This is a deal that benefits existing members who make a deposit at any point during a Friday.
The minimum deposit to qualify is only £10, so it’s accessible for a large range of bankrolls. Similar to the welcome offer, the maximum win is capped at £500.
Some more promotions for existing members would be good news, as this can be a way of keeping them interested and also rewarding them for playing regularly.
There is no VIP scheme mentioned on the UK site for PlatinCasino. Details of the Platinclub are given on the international site, though, so it looks like something that has been restricted in the UK.
This isn’t surprising given the UKGC’s recent moves to tighten restrictions in this area. If further information on any such loyalty or VIP program is available, we’ll be sure to update this PlatinCasino review.
There’s no doubt that this casino has a huge number of games that compares well to many other British sites. However, where it really stands out is the ease with which you can find games to try.
The main lobby is divided into categories and sub-categories, so there’s no hassle involved in narrowing down the options to exactly what you want. It’s even easier to look through the page where all of their titles are listed and filters can be applied to search by provider, features and other factors.
This is one of the most user-friendly ways to filter games we’ve come across and is ideal for casino newcomers looking to narrow the choices down.
Overall, there is a lot to like about this selection of games, although the fact that they aren’t available to play in demo mode is perhaps the main issue that lets it down a little.
Software at PlatinCasino
All of the main casino game providers in the UK market are present here at PlatinCasino, with the biggest names in the business on their list.
There is no shortage of choice, and it’s good to see that the quality remains high throughout. All of the developers mentioned above provided their best and most sought-after games to this site.
The game limits at PlatinCasino are in line with what we’d expect to see. The lower limits should enable those with smaller bankrolls to play their favourite games for modest stakes.
The upper end of the limits isn’t as large as some other online casinos, but they are still pretty sizeable.
The live casino tab is extremely well-stocked, with more than 100 tables covering blackjack, baccarat, roulette and game show titles.
There are numerous versions of the main casino games, with Evolution providing the majority of them. This is often the case with many online casinos and will give users a good all-around experience.
Their selection is broader than on many other casinos, as they have so many tables to choose from. Yet, there are no native language options for non-English speakers and the table limits aren’t listed in the lobby.
Payment Methods at PlatinCasino
This casino has an excellent selection of payment methods that cover most of the popular options preferred by British players. In this way, it’s possible to add or withdraw funds using cards like Visa or Paysafe, as well as wallets such as PayPal, Skrill and Neteller.
Since deposits made using Skrill or Neteller don’t receive the welcome bonus, PayPal seems like a better option for newcomers. Trustly is another solid option that allows you to move money directly from your bank account.
Withdrawal Times and Limits at PlatinCasino
We were impressed by the low minimum deposits and withdrawals. This makes it very flexible regardless of the stakes you want to play at. Customer services confirmed that the £5 minimum deposit and withdrawals apply to all payment methods.
Withdrawals are processed instantly and should be credited within 24 hours, unless further verification of documents is required. In which case this can add a delay of between 48 and 72 hours, which is understandable.
This covers most of the banking options you’d expect to see in a UK casino, and the lack of processing times or transaction fees is a positive point. It would be good to see methods such as Apple Pay or Google Pay added in future as these are becoming more popular.
Platin Casino Mobile
There is no mobile app but you can use the Platin mobile casino in your browser, as all of their games are HTML5 compatible. The experience on the mobile site is very similar to the desktop version, so switching between them is easy.
Although a dedicated app would be helpful because of the additional features it provides, PlatinCasino certainly holds its own on smaller screens and devices. The same bonuses, slot tournaments and other features are available regardless of how you access the site.
As part of this PlatinCasino review, we tested the support options in depth. A live chat agent answered our question about the bonus quickly and effectively, with virtually no waiting time.
They offer a friendly yet efficient approach that makes it easy to get hold of the information you need right away.
The only possible complaint in this respect is that the live chat service isn’t 24/7, so you might need to wait to get in touch, which isn’t ideal. Many top UK casinos now operate support around the clock, so PlatinCasino are lacking a little.
It would be beneficial to have a telephone number to call, but this isn’t a major issue in the era of live chat agents who can provide real-time answers. But the selected hours for live chat availability mean an alternative would have more impact.
The FAQ section is thorough and well presented, which will often provide assistance with the majority of basic customer queries.
We found this site very easy to use right away. The list with all of the games and filters on it is a particularly nice touch. It’s definitely one of the easiest casino sites to navigate when it comes to sorting the games library that extends to over 1500 titles.
The mobile site is well designed too and minimises the impact of there not being a dedicated mobile app at this point. We also liked the fact that the FAQ section is quite short and easy to get around.
Five Tips for PlatinCasino
There are a couple of improvements that could be made to this casino. The first would be to make the welcome bonus bigger, although we appreciate that this might mean making the T&Cs a bit tighter.
Offering live chat on a 24/7 basis would also be helpful, as some people like to play at night and they might need to check something out at this time.
Phone support and a dedicated app would be useful but these aren’t deal-breakers in an era of live chat and responsive mobile websites.
PlatinCasino is a safe place to play casino games, thanks to their gaming licences and their approach to site security. Handy filters make navigating the games library a breeze.
We also feel that their way of dealing with responsible gambling sets them apart as an operator looking to take care of their players. It’s no surprise to see they retain two of the most trusted iGaming licences available.
Is PlatinCasino legit?
Yes, this casino has the appropriate licence to operate in the UK and also places a lot of importance on the subject of responsible gambling.
Does PlatinCasino have live dealer games?
Yes, there are over 100 different tables across a range of games including blackjack and roulette of various types.
Does PlatinCasino have exclusive games?
At the moment, there are no exclusive titles at this casino, but they do have a library of over 1500 games to pick from.
Does PlatinCasino offer slot tournaments
There is a tournaments section in PlatinCasino, but when we checked there were no upcoming or current tournaments listed. It’s unclear whether this is something they plan to add in the future.