Grosvenor Casino Review

Grosvenor Casino is an instantly recognisable brand in the UK and we’re pleased to see that its high standards are met online too. With exclusive live casino tables and top security, this is an excellent online casino.

Is Grosvenor Casino Safe?

Grosvenor is a well-known land-based casino in the UK, but did you know they also provide an online site?

In this Grosvenor Casino review our expert will explore the online casino including game providers, security measures and bonuses.

To find out all you need to know about this online casino, read on.

Grosvenor Casino Overview

Safety rating	⭐⭐⭐⭐⭐
Owner	Rank Group (RIGL)
Licensed in the UK?	Yes
Live chat	7.30 – 22.30
Founded	2015
Test period	8 hours

Grosvenor Casino Security

Is Grosvenor Casino safe?	Yes
Licences	UK and Alderney
SSL encryption	256-bit (excellent)
Founded	Online since 2015
Problems withdrawing?	No
Ever blacklisted?	No
eCOGRA member?	No
Fines?	Yes
Payment methods	Visa, PayPal, Paysafecard
Bonus?	Yes

Grosvenor Casino Security

For an online casino to be considered safe, we look for several factors. First and foremost, is the site itself safe? Having checked the Grosvenor Casino we can see that they have 256-bit SSL encryption in place which is excellent. This is the highest quality on the market and ensures your data is protected.

On top of that, players are asked to set up a PIN code when registering an account. This adds an extra layer of security which we like. This is only four digits so should be easy to remember.

Grosvenor Casino is owned by the huge Rank Group which also operates Mecca Bingo amongst other gambling brands. While land-based casinos have been around since 1970, the online casino launched in 2015. This is a long time in a relatively new industry, so it is a positive sign to see.

Unfortunately, they are not members of eCOGRA but they are still subject to random checks as per the terms of their licence.

Licence

It is essential that an online casino holds a licence with the United Kingdom Gambling Commission (UKGC) to be able to operate in the market. Grosvenor Casino has held one without issue since 2015.

On top of a UK licence, Grosvenor Casino is able to extend its services to players beyond the UK thanks to its Alderney Gambling Control Commission licence.

Both are highly respected in the industry and show that Grosvenor online casino can be trusted.

Fines

We did discover that they were fined £500,000 in 2018 due to responsible gambling failures. This was an isolated case where a customer lost a substantial amount of money without being contacted and took place both online and on land.

The fine was accepted, and Grosvenor was credited with taking a thorough investigation. They have not had any further issues with the UKGC.

This fine shows how strict the UKGC are which only promotes how legit the site is.

Responsible Gambling

There is a dedicated ‘keep it fun’ page within the Grosvenor Casino site which shows all the tools at hand. At the time of writing these are:

• Deposit limits
• Game session reminded
• Take a break
• Self-exclusion

As well as the tools, you’ll find links to useful external sites that can provide specialist support.

We think that it is well-represented at Grosvenor Casino, and it meets the requirements we would expect.

Grosvenor Casino Welcome Bonus – £30 Bonus

Grosvenor Casino Welcome Bonus

Get bonus	Here
Deposit required?	Yes, £20 minimum
Bonus code	N/A
Available to?	New players in the UK
Payment restrictions?	No
Bonus type	Deposit bonus
Maximum bonus	£30
Wagering	30x
Expiry	30 days
Other promotions?	Yes

The Grosvenor Casino new customer offer is one that stands out to us due to its favourable terms. But first, let’s look at how the promotion is set up.

It is effectively a 150% bonus which is a good start. Players need to deposit £20, and they’ll get a £30 bonus which can be played on selected games.

The wagering is a bit lower in comparison with many other casinos bonuses we review. 30x wagering. On average wagering sits at around 35x with some as high as 50x. Therefore, this promotion offers excellent value.

The variety in the offer is great as not many sites combine live casino in their casino welcome package. In saying that, be mindful that not all games contribute equally.

1

Join Grosvenor Casino

using one of the links in our page

2

Deposit a minimum of £20

via any method

3

Get a non-withdrawable £30 bonus

with 30x wagering

4

Complete wagering within 30 days

and either withdraw or continue to play with your winnings

Key Terms

Not all games contribute 100%:

Grosvenor Casino Existing Player Promotions

There is a handy promos tab within the main menu of the site; here you’ll find all promotions over all the products. We’re impressed with the number of casino specific offers running with no less than nine at the time of writing.

These are a combination of leaderboard promotions, roulette jackpots, prize draws, drop and wins and deposit bonuses. It’s really an excellent offering.

Our pick of the promotions, however, is the ‘Wheel of Wins’. This is a daily promotion open to all players who have made any deposit.

Players have the chance to spin the wheel every day from 18.00 – 00.00 with various prizes up for grabs. The top prize is 1000 free spins while you can also win nothing.

We like these types of promotions as they are a fun way to reward players and you don’t need to complete any complicated process to be in with a chance.

Grosvenor Casino Games Selection – 600+

Grosvenor Casino Games

Number of games	600+
Top slot	Gonzo’s Quest Megaways
Daily jackpots	60
Live casino	30+
RTP avergae	96.2%
Best mobile slot	Starburst
Exclusive games?	Yes
Best live game	Dream Catcher
Best roulette game	Lightning Roulette
Other games	Baccarat, poker

The first thing we notice about the Grosvenor Casino is how well laid out it is. You’ll see there are tabs for slots, live casino, table, jackpots, and poker so you can easily find what you’re looking for.

There is a nice mix of styles of games too within each tab. For example, in slots you can pick from:

• Featured
• Originals
• New
• Classic Slots
• Top 20
• Megaways
• Drop & Wins
• Live Game Shows

We don’t see as many filters at other online casinos so this is excellent. There is a search function too if you’re looking for something specific.

In terms of jackpot slots, we’re impressed with the number, especially considering that 600+ is at the lower end of the scale. We found 60 daily jackpots and they also host Jackpot King slots and Mega Jackpots. So, if you like these types of games then Grosvenor Casino won’t disappoint.

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Grosvenor Casino Exclusive Slots

At the time of writing, there are just over 20 original slots, exclusive to Grosvenor Casino. These types of games are usually only found on the biggest operators as a software provider must create them for one site. So, it’s a big mark of trust to have these.

In comparison with other online casinos, 20 is a decent number. Furthermore, the variety of the original slots is also excellent. There is a mix of jackpot, Megaways themes here.

A feature that we particularly like is the game info button. Before selecting a slot, you can click on the small ‘I’ in the corner of the game thumbnail.

Click on it and you’ll get an overview of the slot. This shows information such as a minimum stake, features and how to play.

It stands out as it is available on all games. This is not something we come across often and gives you an idea of what you can expect from a game.

Software Providers

Hosting a range of top-quality software providers games is a key area we look at. This is because it offers players the chance to play on a wide range of games that we can be certain are safe.

We discovered five providers during our research for our Grosvenor Casino review. Those are:

We’re pleased to say that all of those are industry leaders and create some of the best games including Gonzo’s Quest, Rainbow Riches and Monopoly Megaways.

There are fewer providers than on other sites we review, but we are satisfied that there are still plenty of options for players from highly rated providers.

Live Casino

The live casino games are hosted by the reputable Evolution. They provide most of the games, which is a relatively common occurrence. The best live online casinos make use of others such as NetEnt and Pragmatic Play, but Evolution is considered the best.

Players can take a seat 24/7 with experienced dealers at every table. There are numerous blackjack and roulette tables as well as poker, baccarat, and some game shows too. It’s a good mix, and much like the casino, it is set out well with filters.

The unique aspect that Grosvenor Live Casino has over competitors is its exclusive studio tables, and direct from their bricks and mortar casino.

Tables are streamed directly from busy casinos giving players an authentic live feel that other sites can’t match. We tried it out and were impressed with the quality of the streams and the overall experience.

Payment Methods

Grosvenor Casino Minimum Deposits and Withdrawal Times

Payment Method	Minimum Deposit/Withdrawal	Withdrawal Time
	£5/£10	1-3 working days
	£5/£10	1-3 working days
	£5/£10	Up to 24 hours
	£5/N/A	N/A

Supported payment methods can be make or break for some players. It’s important to be able to find a depositing method that you’re comfortable with.

The selection at Grosvenor Casino isn’t the biggest but the options are least repeatable. PayPal casinos are becoming more popular in the UK and it’s one method we really like to see due to its reputation and reliability.

The good news is that withdrawals to PayPal are almost instant too which is excellent. In saying that, if you deposit with your debit card you could be waiting up to three working days which is longer than we like to see.

Overall, while the selection isn’t the most diverse, there are good options available.

Grosvenor Casino Mobile

Grosvenor Casino App

Safety rating	⭐⭐⭐⭐⭐
Available on iOS?	Yes
Available on Andorid?	Yes
Mobile games	600+
Live casino mobile?	Yes
Secure log-in?	Yes
Usability	Excellent
Best mobile game	Lightning Roulette

Players can download the Grosvenor Casino app for free from either the Apple or Android store. This takes only a few moments and requires minimal space on your device.

The same number of games can be found on your mobile device as with the desktop version which is great, and you’ll have access to the same features.

In terms of security, you can take advantage of setting up the PIN code or using Face ID, or fingerprint ID depending on your device. We always recommend using these as it offers extra protection.

If you’d rather play straight from your browser, this is an option too. The site is fully optimised meaning you’ll have a great experience regardless of the size of screen you are using.

Overall, we rate the app highly. It has a rating of 4.2 in the iOS store out of over 8000 reviews which is also an indication of a great app.

Customer Support

Customer Support at Grosvenor Casino

Live chat	7.30 – 22.30
Phone	N/A
Email	[email protected]
Response time	Up to five minutes on live chat
FAQ section?	Yes
Languages	English

Operating a  live chat function is something that we look for when reviewing our top casinos. We’re pleased to see that Grosvenor Casino provide this support to their players as it means they can reach out at during a set period.

We contacted the support on several occasions and were happy with the knowledge of the agent. The only downside is that we were waiting almost five minutes on two occasions which is longer than we would expect. The other times we contacted we were greeted within around two minutes, which again is longer than we would like.

If you don’t have time to wait there is the option to send an email. You can expect a reply within 48 hours which is standard.

There is also an FAQ section that can help with basic queries so we do recommend you check those out as it could save you some time.

User-Experience

Having tested the Grosvenor Casino site we can say that the user experience is a smooth one. The filters assist you to get where you want to go, and the design of the site is great too.

When you sign up there will be a few moments wait for them to verify your account. If they can’t, you’ll be asked to send documents before you are able to deposit and play. This is becoming a more common practice in the strict UK market.

All casinos will ask you to verify your ID at some point. Some sites wait until you initiate a withdrawal, so we like that Grosvenor Casino is upfront about this.

In terms of the rest of the site, there is also an excellent sportsbook and separate poker area too. Overall, Grosvenor is a giant in gambling and offers several products.

Top 5 Tips

Improvement Areas

It’s fair to say that Grosvenor does the basics right. There are no clear improvement areas that need to be drastically improved, in saying that there are few small changes we’d like.

More payment options would be great because if you don’t have PayPal then you will need to use your debit card. Not all players like to do this and prefer the likes of Neteller or Skrill. So, a few additional methods would be great.

On top of that, we’d like to see withdrawal times to debit cards reduced. The likes of Paddy Power Games can offer these instantly so up to three days is long in comparison.

Furthermore, a few more software providers in the future would be good to see to give players more choice.

Finally, while offering live chat is good we’d prefer this to be 24/7 and have quicker response times.

Conclusion

Grosvenor Casino provides a unique online experience for its players. There are no safety concerns from our point of view with strong encryptions and an excellent reputation.

Why not try out some of their exclusive games or live streams from their land-based casinos?

Grosvenor Casino is a well-respected land-based casino and has an impressive online casino to match.

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