Is Casumo Safe?
With one of the largest casino suites in the UK market, Casumo is an exciting choice for both new and experienced gamers.
It has been on the UK market since 2015 but it was already a firmly established brand across Europe forming in 2012.
In this Casumo review, we’ll examine what makes this multi-award winning casino stand out and the all-important terms of the bonus.
Casumo was founded back in 2012 in Sweden and has continued to grow throughout Europe which is a good sign of trust. It now operates in dozens of countries and is enjoyed by many players.
In terms of technology, they make use of an impressive 128-bit SSL. This is a type of encryption that scrambles your data making it difficult for fraudsters to access. 128-bit is standard for the industry, so this is great.
On top of that, Casumo also holds itself accountable to eCOGRA. This is completely voluntary to join and means that their online casino can be inspected at any time. This checks that RNG (Random Number Generators), are operating as they should amongst other things, so this should provide peace of mind.
One of the first things we check for when completing a review is whether a UK licence is held or not. We’re pleased to see that Casumo was awarded one in 2015 by the United Kingdom Gambling Commission (UKGC).
The UKGC are well known to be one of the strictest authorities meaning players can be sure that sites with a licence are safe.
Further to the UK licence, Casumo has also been awarded a gaming licence with:
- Malta Gaming Authority
- Swedish Gaming Authority
Both are highly respected with Malta regarded as one of the most prestigious. We like to see more than one licence as this means that they can satisfy multiple sets of rules. It shows commitment to ensuring player safety regardless of where they are playing.
As always with legit.org we give a balanced and true picture of the casinos we review. In the case of our Casumo review we discovered that while their licence has never been under threat, they have been subject to two large fines by the UKGC.
Most recently they were fined £6 million in March 2021 for breaching anti-money laundering rules and failing to ensure players were gambling responsibly. Effectively, Casumo did not check several players who played with large amounts of money in a short period of time.
A similar offence in 2018 resulted in Casumo being handed a £5.8 million fine. It seems as though the lesson has now be learnt, however, and Casumo takes full responsibility.
Casumo is an award-winning online casino that has been picking up prestigious titles since it was a new online casino. In 2013 after just a year in operation it won ‘Rising Star’ at the EGR awards.
It has gone from strength to strength and earned a further 12 awards over the years with the most recent being:
All of these are highly desirable and with such impressive accolades, it shows that Casumo is well respected in the industry. This is a clear sign of trust.
Casumo provides an excellent set of responsible gambling tools on-site, hosted on a separate URL ‘Play OK’ at casumoncares.com. The ‘Play Okay’ site gives players all the tools they need to ensure they are playing safely. These include:
- Know the signs
- Deposit limit
- Loss limit
- Wager limit
- Time block
- Logged in time limit
On top of these active features that we recommend all players look at there is also a lot of information at hand. Furthermore, they recommend links to external organisations that can provide support. These include GamCare, GamTalk and GamBlock.
In comparison with the rest of the market, we can say that Casumo goes beyond the standard, and this is hugely positive.
Casumo Welcome Bonus – 20 Bonus Spins + 100% up to £25
New players to Casumo casino can take advantage of the double welcome offer. Not only will they match your first deposit up to £25, but you will also be awarded 20 bonus spins on the popular ‘Book of Dead’ slot.
While the £25 bonus match might not stand out in terms of generosity with many online casinos promoting offers of £100 and more, the conditions of the bonus are good.
All of the terms seem clear to us, with game contributions the only one that might be tricky. Most bonuses will be subject to these, which means that not all games will contribute 100% to the wagering. The breakdown is:
- Slots (unless stated otherwise) = 100%
- Video Poker = 10%
- Poker game (All Live Casino & RNG) = 10%
- Roulette (All Live Casino & RNG) = 10%
- Baccarat (All Live Casino & RNG) = 10%
- Blackjack (All Live Casino & RNG) = 10%
- All-wheel variants ((All Live Casino & RNG) = 50%
- Other games = 100%
Don’t be put off by this as it is normal, in fact, many casinos do not allow wagering to count at all on live casino games.
A 30x wagering applies to both the deposit amount and the bonus amount, the standard for the industry is around 35x in our experience so this is good.
This might look steep, but it is in line with the industry and achievable. Of course, if you did not want to deposit the full £25, there is no need. The minimum deposit for the offer is £10. If you take this option, then the total wagering drops to £600.
The 20 bonus spins are awarded as soon as you make your first deposit. Simply open the pop-up and click on the link; the game will automatically load. These are also subject to a 30x wagering on any winnings. So, whatever you win you will need to play 30x to withdraw.
Some, but not many online casinos offer free spins as part of a welcome offer with no wagering at all. However, it is still common practice to apply wagering to these.
Using one of our links
a minimum of £10
on Book of Dead
Up to £25
Existing Player Offers
We really like the setup for promotions at Casumo. There is a handy tab on the left-hand side menu that will take you to the current offers open to you.
At the time of writing, we discovered three casino promotions, and two dedicated to live casino.
The reason we like them so much is that they change regularly, and the dates of the offers are clearly shown in the thumbnail. On top of that, they are also valuable.
The current offers are:
Bear in mind that these are only the offers we’ve come across when researching for our Casumo review and they could be different. In saying that, we have looked at this casino before and can say that there is usually the same number of promotions open to players in the UK.
In comparison with other online casinos in the UK, this is an impressive set. Casumo is up there with the best online casinos when it comes to ongoing promotions.
You’ll find a selection of reel races running daily on Casumo. To access them, head to the ‘reel races’ tab on the top right of the page.
Reel races are casino tournaments where the aim is to top the leaderboard in the amount of time set. All players can take part and the way to earn points is by landing winning spins on the selected game.
We tried one of these out and can say it was good fun if you want to play the slot that has been selected. Cash prizes are awarded to players in the top 10 positions in the big race of the day, so it can be tricky to win but the rewards are good.
Casumo Valuables and Loyalty
It’s great when an online casino is so open with its VIP set-up, and Casumo is certainly one of those. As soon as you sign-up you are taking part in what they call a ‘Casumo adventure’.
Players will level up when they play and will earn boosts such as free spins, bonuses, and free credits. It’s an excellent way to reward loyalty and one that is easy to track.
The rewards are described as valuables that will appear in your account. Simply click on those to activate but be sure to check out the terms first to ensure that it suits your gameplay.
The top-level is when your Casumo character reaches blackbelt status. We’re not sure how much players have to spend to get there, but as always play within your means. The regular ongoing bonuses provide good value, and these should be seen as an extra.
Over 2000 Games at Casumo
We’ve tested dozens of online casinos and we can say that in terms of game selections, Casumo is above average. There are over 2000 games to choose from at any time and these include a blend of:
- Slots – 1800+
- Jackpots – 100+
- Blackjack – 15
- Roulette – 19
- Live casino – 100+
This is an impressive range for an online casino, and one of the biggest we’ve played at. What really stands out for us, however, is the intuitive filter options.
Sometimes, when a casino promotes so many games it can be hard to navigate. Filters here include by provider and features. They’re easy to use and can help narrow down your search. There is a search function too if you know what you’re looking for.
To help players further, there is also a ‘Top lists’ tab. Within here you’ll find the casinos top picks for certain categories. We found this tab to be useful as it showcases the likes of, ready to drop jackpots, new games, most popular games, instant win games and more. It’s a great way to see a snapshot of the site and can be helpful especially for new players.
Furthermore, most games can also be played in demo mode. This gives players the chance to try out a new slot before spending any real money. We think this is a useful feature that allows you to find out if the game suits your style. Of course, do bear in mind that wins are also not real funds.
Overall, not only are we impressed with the number of quality games but by the user experience too.
Software at Casumo
The number of games at an online casino can be a great pull for players, but quality over quantity is our rule at legit.org.
We were happy to see the big names in the industry supply Casumo with hundreds of slots, as well as indie providers. This balance gives players a great amount of choice which is key.
Game studios at Casumo include:
- Play’n Go
- Relax Gaming
- Pragmatic Play
- Push Gaming
- Big Time Gaming
- Red Tiger
This is not the complete list with over 30 currently available on site. This is a number that we don’t come across often. In fact, only a handful of online casinos can boast close to this variety of providers. This is a huge plus for Casumo.
Every online casino will have a set minimum and maximum bet stated. These are the lowest and highest possible stakes per game type, but it’s worth bearing in mind that they won’t apply to all games in the category.
For example, not all slots have the same stake range. If you want to know the individual level, click on the ‘I’ within the slot once opened.
As there are so many game options at Casumo, the range is excellent.
Casumo Live Casino
For players who enjoy the live experience, the Casumo live casino won’t disappoint. There are over 100 different tables to choose from with many operating 24/7.
In terms of providers, there are currently three on-site. This is a good amount with many live casinos opting for only one or two. So, similarly to the casino product, the choice is in abundance.
The providers themselves are also of high quality:
All can be considered leaders in the market and from our experience can say that both are highly secure and fair.
On top of this, Casumo live casino also hosts a handful of exclusive tables. This is only something that top casinos do. They transmit all of their live tables from their high-tech studio in Latvia so quality is guaranteed.
Again, the live casino choice and usability is something that makes Casumo stand out above other sites.
The depositing methods at Casumo are standard for the market. We’re glad to see the likes of PayPal as an option as this provides safe and easy transactions.
E-wallets such as Skrill and Neteller are also available to players in the UK, and the good news is that they are eligible for the welcome offer. Often these are omitted so this is good to see.
In terms of withdrawal times, those are instant to e-wallets, including PayPal which is excellent. We should point out that this is after it has been approved by the payments team at Casumo.
In saying that, up to 5 working days for debit card withdrawals is longer than we’d like to see.
On top of that, while it’s good to see a low minimum withdrawal of only £1 – a £3 charge applies to withdrawals below £10. We find this a bit strange and wouldn’t recommend doing so.
Overall there is a good range of trusted payment methods at Casumo.
Casumo App and Mobile
Casumo provides an app for both iOS and Android users. The app can be downloaded for free from the respective stores and will only take up around 80 MB of space which is relatively small compared to other online casinos.
If you prefer to play directly without a download, then you’ll be pleased to hear that the mobile web version is fully optimised. That means that whatever device you are on the site will re-size to fit your screen meaning you’ll have the same great experience.
In terms of safety, both provide protection, so it comes down to personal preference. We suggest that to make your playing as safe as possible that you set up either fingerprint or Face ID (depending on your device) as these are options at Casumo.
Having played on the app and the mobile web the overall experience is positive. The navigation was as simple as the desktop site and there were even a few extra features such as the last four games played displayed. Casumo mobile gets the thumbs up from legit.
Customer Service at Casumo
Casumo customer support channels are open 24/7 which is exactly what we look for. We contacted live support agents at various times and were greeted within 3 minutes, although usually within 30 seconds.
When you start a live chat you will initially find a bot, but don’t worry you are quickly transferred to an agent if it cannot answer your query.
It was also possible to send an email simply by clicking the ‘contact us’ button in the footer which was handy and we were responded to within around 6 hours although they do state 24 hours.
We also found the FAQ section very user friendly which was nice. It was laid out in a straightforward manner and answered basic questions surrounding deposits, withdrawals, and bonuses.
The fact that Casumo provide a live chat function around the clock is a big mark of trust, and something that we think all players can benefit from
During testing for our Casumo review, we have been consistently impressed with the user journeys and the usability. Everything is clearly laid out and we enjoyed the simple and clean graphics.
Casumo base your experience around an adventure, and it does feel like an excellent addition to your journey. Bonuses are clearly described and awarded in a fun way.
On top of a casino product, Casumo also offers a sportsbook to players in the UK. This is with a joint wallet which is good for those who like to play on both. The sportsbook also comes highly respected and enjoys the same benefits of the Casumo adventure.
Tips and Tricks
Where It Needs to Improve
If you’ve read our Casumo review, you’ll know that we rate it highly in many departments. Where we would like to see an improvement is within the welcome bonus.
The current offer does offer value but with a maximum bonus of £25, it is a bit lower than the average. We’d like to see this be a bit more generous.
Furthermore, the time frame for debit card withdrawals is quite slow at up to 5 working days. Some sites pay these instantly, with around 3 days being the average. We’d like to see this improved as a debit card is a popular choice for depositing.
And finally, the £3 charge for withdrawals under £10 is highly unusual. It would be clearer if the minimum withdrawal was £10 as this is likely to suit most players.
Casumo provides a safe and fun platform for players with its unique adventure style rewards. On top of that, it promotes over 2000 games showcasing one of the biggest casino suites in the UK making it appealing to all players.
We’ve tested all areas of the site and are satisfied that it meets our security standards, therefore we are happy to recommend Casumo to any player considering opening an account.
Is Casumo legit?
Yes, it holds several licences including one with the UKGC. It has excellent security measures in place and should be considered legit and safe.
How long do withdrawals take from Casumo?
Withdrawals to e-wallets are within 24 hours, while debit card withdrawals can take up to 5 working days.
Is there a Casumo app?
Yes, players can download an app for free on either Apple or Android devices.
Are there free spins at Casumo?
Yes. As part of the Casumo welcome offer players receive 20 bonus spins on the popular Book of Dead slot. Furthermore, ongoing offers give players the chance to earn more.