Update: Casino Planet has terminated its operations in your market.
Is Casino Planet Safe?
In this Casino Planet review, we’ll be breaking down the brand’s notable features such as the quality of their games collection and bonuses, details of their licence to operate, as well as any outstanding legal issues.
Casino Planet has gone to a lot of effort in including numerous banking methods, but we’ll be seeing whether their withdrawal fee is reasonable and how the e-wallet restriction on their welcome package could affect you.
|Owner||Genesis Global Limited|
|Licenced in the UK?||Yes|
|Live chat||Yes, sometimes you are met with a bot though|
|Test period||8 hours|
- A fee charged on withdrawals
- E-wallets excluded from the welcome bonus
- Table games don’t contribute 100% to wagering requirements
Casino Planet Security
|Is Casino Planet safe?||Yes|
|Licence||UK and Malta|
|Any problems withdrawing?||No|
|Fines?||Yes, previously fined for responsible gambling failures in 2020.|
|Payment methods||Debit cards, Apple Pay, PayPal and more|
Casino Planet is one of many online gambling sites owned by Malta-based Genesis Global Limited. They appear to have resolved the responsible gambling issue that led to a temporary suspension in 2020 and a fine in 2022, as the site now has a comprehensive section on this subject.
Since they own more than a dozen other casino sites, they are reputed as one of the most high-profile operators in the business. They use SSL encryption and PCI-compliant payment methods to keep client data as safe as possible.
The British Gambling Commission licence owned by Casino Planet gives us an idea of how professional this casino is since the UK licence is one of the most stringent in the world. They also have a Maltese licence, which adds to our confidence in this site, as this is another of the strongest licences around.
The site’s owner, Genesis, was suspended from operating in the UK for three months in 2020, due to responsible gambling and money laundering failures. They were fined £3.8 million in early 2022, but the issue has now been resolved. If any further information is made available, we’ll update this Casino Planet review.
The responsible gambling section on the Casino Planet site tells us all of the important facts about identifying a problem, seeking help, setting your own limits and asking for tools like self-exclusion. Given the operator’s issues with this subject in the past, it’s no surprise to see how seriously they now take this issue.
Their responsible gambling section is at the bottom of the screen, but the location and the small text size mean that some visitors may not notice this section altogether. For those that do, however, the information contained is what we would expect to see in the highly-regulated British market and a positive sign of compliance with industry regulations.
Reasons to Trust Casino Planet
Why Casino Planet are Trustworthy
- The site has a UK licence and another for Malta
- Their owner is one of the biggest names in the industry
- SSL encryption and PCI-compliant
- Responsible gambling is a focus area
- One of the biggest games libraries from trusted providers
- A range of safe and secure payment methods
Casino Planet Bonuses
The general welcome bonus with a 100% deposit match and 200 free spins is a great starting point for new players.
It’s the same sort of level we’ve seen from other leading UK online casino sites. It’s not the most generous or high-value offer, and the free spin winnings are capped at £100, but it’s an easy offer to understand and utilise.
E-wallet deposits aren’t accepted for the offer, so be sure to use another payment method if you want to claim it. It’s worth noting, the best casino bonuses accept all payment methods.
Their free spins are split out in batches of 20 over ten days and are for the popular Book of Dead slot, although this might change over time as per the terms and conditions.
How to Claim the Casino Planet Welcome Bonus
using one of the links on this page
using a qualifying payment method
up to £100 and 20 free spins
for the next 9 days
Casino Planet Bonus Terms and Conditions
- Minimum deposit: £10
- Payment restrictions: E-wallet deposits aren’t accepted
- Wagering requirement: 40x
- Expiration period: 14 days
- Game exclusions: baccarat, live games, video poker, selected slots, jackpot games
- Other restrictions: Maximum bet of £5 on slots or £30 on other games
- Full terms and conditions apply
This is a decent bonus for someone looking to try a lot of the casino’s games soon after signing up. It isn’t the easiest bonus to get winnings you can withdraw from, though.
Part of the reason for this is the low game contributions such as blackjack at 5% and other table games at 10%. Slots players should have a better chance of cashing out some winnings.
Casino Planet Live Casino Offer
The live casino bonus is rather less enticing. As well as missing the free spins, it’s only eligible for table games that are set with a low weighting, meaning that withdrawing after playing through them is going to be extremely difficult.
The 40x rollover requirements are in place with this offer too, but each live casino game or hand contributes a lot less to this total – either 5% of 10% – meaning it would need to be played through multiple times more.
With variance playing its part, it’s unlikely any bonus funds will be rolled into withdrawable cash.
We think that a live welcome bonus that is as useful as the general welcome bonus would encourage more newcomers to try this way of playing. Given the choice between the two Casino Planet welcome offers, it’s the regular casino one that is the best way to go.
Casino Planet Live Casino Bonus Terms
- New players only
- Only one welcome offer per customer
- Minimum deposit £10
- Bonus can only be used on Live Roulette, Live Blackjack, Dream Catcher
- 40x wagering requirements
- Skrill and Neteller deposits excluded
- 14-day expiry
- Maximum stake per bet is £30
- Wagering contributions apply
- Full T&Cs apply
Existing members of this casino can find a couple of regular promotions on offer. The best of which we’ll walk through here.
Reload Bonus: 25% up to £100 and 20 Free Spins
This offer is designed to reward loyalty in existing players. Anyone who has made two deposits with Casino Planet previously and then deposits £20 or more within the past 7 days can claim a deposit bonus and free spins on selected games.
In a competitive online casino landscape, it’s good to see some of these offers made available to players who continue to bet with a specific brand.
Some more promotions would be good to see and would add an extra degree of variety for existing members. While it could be said that free spins and cash match deals are the most useful bonuses, many players like to see competitions and prize draws too.
2000+ Games To Choose From
|Number of games||2000+|
|Top slot||Book of Dead|
|Live casino games||90+|
|Biggest jackpot||Mega Moolah|
|Best mobile slot||Sweet Bonanza|
|Best roulette game||Auto Roulette La Partage|
|Best blackjack game||Lightning blackjack|
The number of games on this casino compares favourably with most of the competitors in the UK market. The slots section is the biggest, but there are also enough live table games for anyone who prefers the genuine live casino experience on their screen.
You can easily look through all of the games by choosing a category such as slots & jackpots, casino games and live casinos. Below this, you can see sub-categories like popular games, new games and those that are trending now. This lets you find quality games quickly and without any fuss.
Software at Casino Planet
The button marked as game providers lets you open up a list of the companies who provide the software here. This includes most of the biggest names in the industry that you would hope to see.
- Red Tiger
- Big Time Gaming
- Push Gaming
Because of this, Casino Planet has a strong collection of varied games with plenty of different features and formats. This includes jackpot games, Megaways titles and numerous classic titles.
Casino Planet Game Limits
|Slots min bet||£0.10|
|Blackjack min bet||£0.50|
|Roulette min bet||£0.10|
|Baccarat min bet||£1.00|
|Poker min bet||£0.50|
|Slots max bet||£150|
|Blackjack max bet||£2,500|
|Roulette max bet||£2,000|
|Bacarrat max bet||£2,000|
|Poker max bet||£5,000|
Casino Planet Live Casino
The live tables on this site are split out by category, with about 20 roulette variants, over 40 blackjack games and more than a dozen baccarat versions. That should rival the top live casino sites on the market.
The other games tab is where we can find a variety of game show titles like Monopoly Live and Gonzo’s Treasure Hunt, as well as alternatives such as dice games and poker. All of this means that there are close to 100 titles in total, with the majority from Evolution.
This is one of the richest suites of live casino games and should appeal to most players. There is the dedicated live casino welcome offer of course, although it’s not the easiest to make the most of due to the current terms. That said, the live casino experience is clearly a priority for Casino Planet.
Payment Methods at Planet Casino
Debit cards and e-wallets give you a good variety of different ways of funding your account here. Wallets such as Skrill and PayPal are typically popular in the British market, but remember that these options won’t let you pick up the welcome bonus. Therefore, a Visa or MasterCard debit card deposit might make more sense for some players.
Withdrawal Times and Limits at Casino Planet
The withdrawal times are on the quicker side at Casino Planet. The majority of methods are instant, although more traditional options such as debit cards can take up to three working days.
Because e-wallets aren’t eligible for the welcome bonus, it could be worth adding one to your account once you’ve claimed it for the quickest access to your winnings.
The one issue that lets the site down is the withdrawal fee, which is 2.49% of each transaction with a minimum of £2.99 and a maximum of £19.99. Free withdrawals are common with British casinos, so we think this is an area that they should consider improving.
Casino Planet on Mobile
There is no mobile app for players to access, but the main site is mobile-optimised. This means that it’s easy to play on the move, with the games and general navigation looking good on a smaller screen.
All the same games are available on mobile, meaning players should be able to access all 2000+ titles regardless of the device they choose to play on.
While the mobile site is fine, a dedicated Casino Planet mobile app would be a step forward. The best casino apps can bring additional security features such as TouchID and FaceID, plus customisation for players that make navigation even easier.
Customer Support at Casino Planet
|Live chat period||24/7 (although sometimes a bot will answer first)|
|Response time||Up to 5 minutes for live chat, up to 48 hours for email|
We got in touch with customer support and got a reply in less than a minute, with the agent helpfully answering all of our questions about the welcome bonus. It took a moment for them to go away and find all of the details but the delay wasn’t excessive.
Although email and phone support are also available with Casino Planet, the live chat service is the way to go in the first instance. A bot will sometimes answer and then direct your query, but the service runs 24/7.
The FAQ section is also helpful if your question is a straightforward one. It’s worth considering for a quick answer.
This is a very simple site to use, as the attractive layout makes it clear where you can find everything you need. The use of lots of links means that you click to just about anywhere on the site that interests you. If you just want to start playing as quickly as possible, you can do so here with no delays.
Tips and Tricks
Tips and Tricks – Casino Planet
- Claim the welcome bonus by depositing through a method other than an e-wallet
- Use the welcome package on slots to make it easier to try and meet the wagering requirements
- Check the ongoing promotions before making further deposits
- Ensure you set up deposit limits and other responsible gambling tools
- Withdraw using an e-wallet for the fastest access to winnings
There are a couple of points that the Casino Planet team could improve upon. The first is the welcome bonus, which would be better if it was eligible with all deposit methods.
The contribution to playthrough requirements from table games is also extremely low. This is the same with the live casino bonus which significantly increases the overall wagering required.
Another issue is the withdrawal fee. This is a somewhat outdated practice in the UK casino market and removing it would be a significant milestone in allowing players – especially those with smaller bankrolls – to play at this operator.
As you can see from this Casino Planet review, this is a safe and reliable casino that has an excellent selection of games and payment methods. They’re backed by one of the leading iGaming groups and hold licences that demonstrate they can be trusted.
The issue they had in the past with responsible gambling seems to be resolved and you now can get a solid casino experience at Casino Planet.
Casino Planet – FAQs
Is Casino Planet legit?
Yes, they hold a licence from the relevant authority, meaning that they are authorised to offer real-money casino games in the UK.
How long do withdrawals take at Casino Planet?
Withdrawals using e-wallets such as Skrill, Neteller or PayPal can be processed instantly. Other methods can take between 1 and 3 working days.
Does Casino Planet have a table games section?
Yes, and it’s split between live games and computer-generated tables. All of the classic table games like roulette, blackjack and baccarat have been included in a number of different versions.
Are new slots added regularly?
Yes, and you can find the latest additions in the new games section. At the time of writing, we could see titles such as Rise of the Valkyrie and Def Leppard Hysteria in this section.