Casino Lab Review

Casino Lab only launched in 2020 but has attracted players with its fast payouts and wide range of games. It is rated as safe at legit.org.

Update: Casino Lab has terminated its operations in your market.

Is Casino Lab Safe?

Casino Lab is a new online casino operated by Genesis Global Limited. It provides a generous welcome offer to its players in the UK with up to £100 in bonus and 300 free spins.

This review will look at how trusted the company is, the bonus, payment methods, and more.

Read on to discover why our expert rate this site highly.

Overview

Safety rating	⭐⭐⭐⭐⭐
Owner	Genesis Global Limited
Licensed in UK?	Yes
Live chat	Yes (mostly a bot)
Founded	2020
Test period	8 hours

Casino Lab Security

Security

Is Casino Lab safe?	Yes
Licence	UK and Malta
SSL encryption	128-bit
Founded	2020
Problems withdrawing?	No
Ever blacklisted?	No
eCOGRA member?	No
Fines?	No, but did have their licence suspended.
Bonus?	Yes
Payment Methods	Apple Pay, PayPal and more

Casino Lab is protected with excellent firewalls that keep your data safe. Further to this, they also provide 128-bit encryptions which scramble your personal information. This extends to deposits and withdrawals so you can rest easy knowing this is protected.

In comparison with other online casinos, this is average. Stronger encryptions do exist but 128-bit is considered great, which is a huge plus from a legit point of view.

Casino Lab is run by Genesis Global who run over a dozen top online casinos including Casino Cruise, Kassu and more. They are a well-established company that was formed in 2014 by industry professionals. The company promotes strong values including integrity and professionalism. In our experience, they deliver on those.

We looked to see if they were part of eCOGRA and found that at present, they are not. Some online casinos sign-up for this as an extra safety measure. It is a voluntary body that can audit sites when it pleases. Not being a member doesn’t mean that it’s not safe, however, as it is an extra.

Licence

At legit, we only consider online casinos with a licence. In the case of Casino Lab, they are licenced by both the United Kingdom Gambling Authority (UKGC), and the Malta Gaming Authority (MGA).

These licences are highly sought after and are considered to be the strongest in the industry. Casino Lab needs to adhere to the rules of both bodies and ensure that player safety is a priority. They also make sure that the casino is operating fairly, and honestly.

The fact that Casino Lab holds more than one licence is a showing of trust and proves it is a highly respected site.

Suspension

When researching our Casino Lab review, we discovered that Genesis Global had its UK licence suspended for a short period in 2020. Usually, this would be a huge red flag, however, having investigated what went on there seems to be nothing to be concerned about.

The UKGC suspended the licence while they investigated a suspected issue with compliance. While they fully co-operated, Genesis Global complained about the heavy-handed approach and was found not to have breached any rules.

No fines or warnings were handed out. It was a very unusual situation, but we are satisfied that the company are operating compliantly.

Responsible Gambling

We’re pleased to say that Casino Lab goes above and beyond when it comes to responsible gambling. It’s clearly an area they have put a lot of effort into which is excellent.

Genesis safe play is a completely separate site dedicated to offering advice on using their responsible gambling tools. On top of that, there is an area for self-assessment tests and an FAQ section specifically for this too.

Players can set limits on:

• Deposit
• Loss
• Session (times)
• Wagering

These tools can come in useful even if you do not think you have a problem. We recommend you check the safe play site out as it is packed with useful tips.

Reserve It at Casino Lab

There’s also an interesting ‘reserve it’ option. This appears as a tab on the right-hand side of the screen. It gives players the chance to reserve a portion of their wallet balance. So, effectively you set aside funds that you don’t want to play with during a session.

We’ve not seen this before, and it’s an excellent addition to responsible gambling tools.

Casino Lab Bonuses

Casino Lab Welcome Offer

Get bonus	Here
Deposit required	Yes, £10 minimum
Bonus code	Not required
Free spins	300 on Reactoonz
Payment restrictions	Most e-wallets, including PayPal, Skrill and Neteller
Expiry	14 days for the bonus and 72 hours for free spins
Game exclusions?	Yes
Fairness of bonus	⭐⭐⭐⭐⭐

Casino Lab Welcome Offer – 100% up to £100 + 300 Free Spins

The Casino Lab new customer stands out due to its large free spin’s addition. We inspect bonuses and terms thoroughly and can say that the Casino Lab offer provides good value to players.

A minimum of £10 needs to be deposited via an eligible method. Skrill, Neteller, PayPal, Paysafe and Exopayz are not eligible for this promotion, which is fairly standard. It’s disappointing to see PayPal on that list, however.

Players can deposit with a debit card, Apple Pay Trustly and a few others so there are still options.

Your initial deposit will be matched up to £100 which is generous, and the 40x wagering is reasonable. In general, we would say the average wagering requirement is 35x so while it’s slightly over, it’s by far not the worst we’ve seen.

When you consider that you also get 300 free spins on Play’N Go’s Reactoonz, then it increases the value further. You are awarded 30 free spins as soon as your deposit hits, and a further 30 for the next nine days. Therefore, if you choose to deposit £10, you will get 300 free spins without having to re-deposit.

How to Claim the Welcome Bonus

1

Register a new Casino Lab account

using one of the links on our page

2

Choose the offer from the dropdown menu

in order to claim it

3

Deposit a minimum of £10

via an eligible method such as debit card or Trustly

4

Get 30 free spins on Reactoonz

and a further 30 per day for the next nine days

Key Terms

There are a couple of points to make here. Firstly, the maximum win amount from your free spins is £100 which is in total across all 300. So, if you’re lucky enough to win £100 in your first few free spins then the full 300 will not be awarded.

We should also point out that the 40x wagering also applies to the free spins winnings. This is actually quite uncommon. Most sites will provide free spins where winnings are yours to keep straight away. It’s disappointing but they are an added extra bonus so if you win £100 from them it’s still great.

Game contributions also come into play. It’s normal for online casinos to restrict where a bonus can be played.

Live Casino Welcome Offer 100% up to £100 in Bonus

Casino Lab also provides its players with a live casino promotion. It works in a very similar way to the standard offer, but without free spins. Of course, it is also dedicated to live games.

To claim this offer:

Much like the casino promotion there are set terms. 40x wagering is applied to the bonus, but this is actually a little misleading. We say this because none of the qualifying games counts 100% towards wagering.

Players must use the bonus on Live Roulette, Live Blackjack or Dream Catcher only, and the contributions are set at:

• Dream Catcher – 10%
• Live Roulette – 10%
• Live Blackjack – 5%

So, effectively, you need to wager a lot more. This is not something that we’ve come across before. Yes, there are usually always some games that don’t contribute fully to wagering, but there are normally at least one or two options.

Nonetheless, some online casinos do not have a live casino bonus, so if it is an area you prefer to play in, it might still be worth it.

Existing Player Promotions

At the time of writing, we can see two promotions open to players. Our pick of these is the monthly reload bonus.

25% up to £100 Bonus

This is available to all players, every month (as long as you have previously made a deposit). The wagering on the bonus is 40x, as is the standard at Casino Lab.

Some online casinos provide similar bonuses but are not as open about it. Therefore, it’s great to see that Casino Lab is committed to this every month.

Other bonuses we’ve come across on-site include prize drops and tournaments.

Overall, these promotions are good and are above standard.

Casino Lab Games Selection

Games at Casino Lab

Number of games	2800+
Best game	Starburst
Jackpot slots	14 daily
Live casino games	125+
Best mobile game	Live roulette
Exclusive games?	0
Best roulette game	Lightning Roulette
Best live game	Dream Catcher
RTP average	96.31%
Other games	Craps, Poker, Sic Bo, Scratchcards

We’re impressed with the range of games on offer at Casino Lab. There are over 2600 slots which is more than most operators in the UK market. The slots themselves come in varying forms too with dozens of Megaways, jackpots and the classics.

On top of slots, there are around 220 other games to pick from such as Roulette and Blackjack.

On the right-hand menu, there is a ‘selected for you’ section. This provides the most popular games for new players, but as you play your favourites will be stored here which is a nice touch.

Navigating the vast number of games is made easier with a handy search function. It shows 12 different types of filters including table games, game providers and must fall jackpots. Of course, you can also search for a game if you know what you’re looking for.

The user experience in the casino is excellent as not many online casinos are as well organised. This is a big plus for us.

FreePlay At Casino Lab

Players in the UK can also try most slots, with the exception of Jackpot slots, in FreePlay mode. This gives you the chance to see the theme of the game and the chance to experience the bonus rounds within games.

Every player is given a set amount of £5,000 in credit when they join. This can be used to try out a new game which is excellent for both new casino players and veterans. It’s also not something that is available at all UK casinos, so it’s nice to see.

Software Providers

In terms of providers, you’ll find a range of top quality creators. They have the main providers we look for including:

With those, you can play the likes of Starburst, Book of Dead, Holy Diver and many more.

There should be something to suit every type of player here, and games are also added regularly.

Bet Limits

Casino Lab Min and Max Best

Slots min bet	£0.10
Slots max bet	£150
Roulette min bet	£0.10
Roulette max bet	£2,000
Blackjack min bet	£0.50
Blackjack max bet	£2,500
Baccarat min bet	£1
Baccarat max bet	£2,000
Poker min bet	£0.50
Poker max bet	£5,000

Although not a deal-breaker, knowing the limits an online casino set is good to know. Some sites set their minimum or maximum bet limits too high or low for some players so, it’s good to see that there is a good range at Casino Lab.

The lower end is excellent but the limits at the top end are a little tighter than some other online casinos.

Casino Lab Live Casino

Live casinos are growing in popularity, and we normally see two or three different providers in an online casino. In the case of Casino Lab, they only use Evolution. Although this offers slightly less choice than other casinos, Evolution is highly rated and is regarded as the best live casino provider, so players can be sure that it is safe.

Furthermore, there are dozens of tables for :

• Roulette
• Blackjack
• Baccarat

On top of that, there are a handful of poker tables, Craps and a good selection of game-show style games. Players can join live streams of Crazy Time, Monopoly and the ever-popular Dream Catcher.

With over 150 different tables it provides a great platform for players who enjoy the live experience.

Deposit and Withdrawals at Casino Lab

One of our key areas of trust is payment methods. If there are no legit ways to deposit into your account, then something is wrong.

The good news is that at Casino Lab are one of the best in this department. There is an excellent variety, and every player is bound to feel comfortable with it.

These are the methods available to players in the UK:

Casino Lab Deposit and Withdrawal Methods

Payment Method	Min Deposit/Withdrawal	Withdrawal Time
	£10/£10	1-3 working days
	£10/£10	1-3 working days
	£10/£10	Instant
	£10/£10	Instant
	£10/£10	Instant
	£10/£10	Instant
	£10/£10	Instant
	£10/£10	1-3 working days
	£10/£10	Instant
	£10/£10	Instant
	£10/£10	Instant
	£10/N/A	N/A
	£10/£10	2-5 working days

You may notice that the withdrawal times are short, which is exactly what we like to see. They are instant to e-wallets and 1-3 workings are reasonable to a card.

What we do find very disappointing however is the fees involved. All withdrawals will incur a 2.49% fee with the minimum set at £2.99. Most online casinos do not charge for withdrawals and those that do not usually apply this to all methods. Being able to take your money out should be as easy as putting it in, so this isn’t ideal.

Casino Lab on Mobile

Casino Lab App

Available on iOS?	No app
Available on Android?	Yes, a dedicated app.
Mobile games	2800+
Mobile web	Yes, available on all devices
Live mobile casino?	Yes
Touch ID login?	Yes
Usability	Excellent
Best mobile game	Dream Catcher

At present, there is a dedicated app for Android only. Most casinos provide a native app for both platforms but as Casino Lab is a new online casino it is perhaps something that will come later.

In saying that, the mobile web version does exist. It has clearly been developed to work well on several screens and we were pleased with how clear and easy it was to use. The same number of games were available as were the promotions.

The graphics look sharp, and we enjoyed testing the site on our mobile.

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Casino Lab Customer Service

Customer Service at Casino Lab

Live chat	Yes, but it is mostly a bot chat service
Phone	UK: 0800 755 5348
Contact form	Yes
Response time	Up to 72 hours
FAQ section	Yes
Languages	English

The live chat option tends to be picked up by a bot. To make sure we give accurate information in our Casino Lab review we contacted it a few days apart. To confirm, we were mostly answered purely by the bot, but around 20% of the time an agent picked up our query.

The bot is not a terrible experience and it covers topics concerning basic bonus queries, withdrawals, account closures amongst others. However, it couldn’t answer all of our questions.

If it can’t answer your question you are directed to a contact form. We waited 72 hours for a reply which is longer than at any other casino we’ve contacted.

On the bright side, they do have a telephone contact number which is free to call from the UK.

The FAQ section is decent too, and they cover more areas than the chat.

User-Experience

The overall feel of the Casino Lab site is great. There is a clear science theme and it’s kept up throughout.

The site is fully dedicated to casino products that will suit those who exclusively enjoy casino games. There are a huge number of games, but it doesn’t feel crowded. Each game has a good-sized thumbnail so it’s clear to see what your options are and the colours are playful.

In terms of a user experience, it’s clearly been well thought out with users in mind. It is one of the best online casinos for navigation in our opinion.

Tips and Tricks

Improvement Areas

The new online casino has a lot of potential and it is legit, however, there are few areas we think they can improve upon.

Firstly, we’d like to see withdrawals being free, at least for some methods. It’s not very common for a flat rate charge to be applied, and most online casinos provide this service free of charge.

We’d also like to see the wagering requirements for the live casino offer reduced slightly, or for at least one game to contribute 100%.

Furthermore, an additional live casino provider would be nice to see. Although Evolution is arguably the best in the business, NetEnt and Pragmatic Play also provide excellent tables.

Finally, a live chat would be a big added benefit as it usually provides players with the fastest possible reply.

Conclusion

Casino Lab is a new online casino in the UK that provides a safe platform for its users. It has a large suite of around 2800 games offering a great range of options.

Withdrawal speeds are great and there are several excellent features such as ‘reserve your funds’ and ongoing bonuses are generous.

To conclude our Casino Lab review we can say that it is legit and worth giving a try.

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