Is bet365 Casino Safe?
You’ll likely come across bet365 Casino at the top of many best online casino lists, but what makes it so special? In this bet365 Casino review, I will detail my personal experience with the brand.
I’ll take a close look at their frequent bonuses, excellent mobile casino, security features and more. Read on to discover why it is considered a pioneer of the industry.
- Outdated site in terms of design
- Wagering applies to both bonus and deposit
bet365 Casino Security
As one of the original online casinos, bet365 has a wealth of knowledge in the industry, extending to security protocols. Having operated since the year 2000 online, they operate to the highest of standards.
On-site I can see that they are an eCOGRA member. This organisation randomly checks RNGs (Random Number Generators) on games to ensure that they are always paying fairly. It’s worth considering that this is completely voluntary, so a big tick from us at legit.
256-bit encryption is the best in the business and provides a high level of security over your personal data. As bet365 use this, you can rest easy knowing that your sensitive information is secured.
Licences play a huge part in how we determine if a casino is safe or not. The first one we look for is that of the United Kingdom Gambling Commission (UKGC). As one of the first operators in the UK, bet365 do of course show this.
On top of that, they also hold many other prestigious licences. I can see that they have acquired these with the following countries:
- New Jersey (USA)
When a site promotes more than one licence, we see this as a good indication that they are legit. This is because each country has its own strict rules that must be met. It’s also worth bearing in mind that legislation changes do come in too.
Therefore, to obtain and retain all of these is highly impressive. It shows that bet365 are a serious operation and can meet demands from varying regulatory bodies.
At bet365 Casino, the responsible gambling section was easy to find. It was placed directly above the log-in area which is a positive thing to see.
Once on the dedicated page, there are numerous options and guidance available. Within this section you can:
- Monitor your activity
- Set deposit limits
- Set up reality checks
- Take a time-out
As per the terms of a UK licence, an online casino is required to provide those to you, but it is impressive how easy all of those are to do at bet365 Casino.
Furthermore, interesting articles are outlining how to help a friend in need as well as an extensive helpful organisations list.
Overall, I am impressed with how seriously bet365 Casino takes responsible gambling.
You can trust bet365 Casino because:
Bet365 Casino Bonuses
Welcome Offer – Up to £100 in Bonus
On signing up for bet365 Casino, I was offered the chance to claim the new customer bonus. I am based in the UK, so the promotion was a generous £100 deposit match.
This means that they would double my first deposit up to £100. In terms of the matched amount, £100 is at the high-end of the scale compared with others.
It’s worth noting that you can also transfer funds from your betting account to claim the promotion. So, if you are already a member of the bet365 sports site, you can move funds to the casino and claim the offer that way.
Having scanned the terms of the offer thoroughly, there is nothing out of the ordinary. However, do note that the wagering requirement applies to both your deposit amount and bonus.
The terms and conditions state a 20x wagering requirement for these, which is effectively 40x. In line with the industry norm, this is fairly standard although the likes of 888casino only request you wager your bonus 30x.
using one of our links.
via an eligible method
the welcome bonus cannot be claimed if you miss this step
in bonus up to £100
and wager your bonus and deposit x 20 to complete
Apart from wagering, everything is standard for the industry. The 30-day time frame is a little more generous than some, but most safe casinos provide around this time frame.
Furthermore, not all the games you play will contribute to wagering, either entirely or not 100%. Again, this is very much the norm for all online casinos.
bet365 Casino is one of, if not the best, at ensuring that terms are made very clear for players. So, if you’re not sure if something applies, the terms will likely be able to help you out.
From a legit angle, this is great as it shows that the provider is happy to have all their terms front and centre, and will hopefully help avoid any confusion.
Galactic Streak, Ice Cave, Kingdoms Rise: Legend of Elvenstone, Kingdoms Rise: Sands of Fury, Legend of Hydra, Midnight Wilds, Savage Jungle, Shields of Rome, Space Digger, Stallion Strike, Streak of Luck, Suicide Squad, The Great Reveal, Tip Top Totems, Tip Top Totems PowerPlay Jackpot, Wild Gambler 2: Arctic Adventure, Wild Lava.
- Your deposit/transfer (minimum £10) to Gaming will qualify for a 100% matched bonus, up to a maximum of £100. This is your ‘qualifying deposit/transfer’. Select the Offer Code Casino New Player when making your qualifying deposit/transfer.
- This bonus can only be claimed once and is only playable in Casino. The bonus funds cannot be used in any other product.
- You will need to wager the amount of your qualifying deposit/transfer (capped at £100) and bonus 20 times on eligible games before you can withdraw your bonus funds and any winnings from them. Not all games contribute or contribute at the same rate towards the wagering requirement. Please see Full Offer Terms and Conditions.
- Any funds that you deposit/transfer above your qualifying deposit/transfer (capped at £100) can be withdrawn at your discretion without any impact on this offer. These funds will be held in and can be withdrawn from your ‘Withdrawable balance’.
- Bonus funds cannot be used on Galactic Streak, Ice Cave, Kingdoms Rise: Legend of Elvenstone, Kingdoms Rise: Sands of Fury, Legend of Hydra, Midnight Wilds, Savage Jungle, Shields of Rome, Space Digger, Stallion Strike, Streak of Luck, Suicide Squad, The Great Reveal, Tip Top Totems, Tip Top Totems PowerPlay Jackpot, Wild Gambler 2: Arctic Adventure, Wild Lava.
- When this bonus is active, winnings from your deposits/transfers will be paid into your ‘My Funds’ balance. You can withdraw from your My Funds balance at any point. You will, however, forfeit the bonus and all funds held in your Bonus Funds balance if you withdraw from your My Funds balance prior to completing the wagering requirement.
- Minimal risk wagering on all versions of Roulette (which is defined as placing bets in such a way whereby the coverage of betting options exceeds 67% of all betting options), and all versions of Baccarat (which is defined as placing bets on both Player and Banker at the same time), will not contribute towards the bonus wagering requirements.
- A bet on a single game round cannot exceed 10% of the matched bonus.
- If the wagering requirement has not been met within 30 days of your qualifying deposit/transfer, any funds held in the Bonus Funds balance will be removed.
- This offer is only available to new and eligible customers.
Existing Player Promotions
From a personal point of view, I have found that bet365 perform well in this department. There is a dedicated tab for offers within the casino section of the site with all live offers showing.
At the time of writing, there are five dedicated offers:
These all provide a unique way to reward players, and I find all of them to be interesting. In comparison with other sites – this is great.
The offers are all for a set time period too and are changed regularly to keep players engaged.
Furthermore, as I have had an account for a couple of weeks – I’ve received an offer tailored to me via email. In saying this, this is not a guarantee, simply what I was offered.
With a user-friendly interface, I was able to navigate the large selection of bet365 Casino games easily. It is one of the most comprehensive selections in the UK but thanks to a well-signposted site the navigation was clear.
There are a number of different casino game types too. I found:
- Jackpot slots
- Video Poker
- Other table games
This is as much variety as I have come across on any other online casino. So, whether you prefer a game of Keno or a spin on a slot, there’s every chance the bet365 Casino will have a game for you.
As you might expect with such a large brand, they offer the leading software providers.
You’ll find games from:
- Big Time Gaming
If you’re not familiar with casino games, the above list highlights the leaders in the industry. Therefore, it provides another element of trust as all are well respected.
On top of games that I could play on many online casinos, bet365 Casino also showcases exclusive games. These are called originals on site. At present, there are over 75 games that can only be played there.
If we look at other big casinos in the UK this is a solid number. For example, Unibet currently promotes 20 games, while LeoVegas have a handful.
My top picks from the exclusive selection are:
The reason why we rate these original games so highly is that it shows that the casino understands how games work. They are able to develop their own games, giving their players even more choice.
Exclusive games can also be from software providers. For example, NetEnt makes exclusive games solely for Unibet. At bet365 Casino, however, these are built in-house.
The first thing I noticed about the bet365 live casino is how well branded it is. This might seem a little strange, but most online casinos partner up heavily with either Evolution Gaming or Netent. By doing so, it is usually their logo you see when you load a game, however, this is not the case here.
Playtech is the main software provider at bet365 live casino. They are a market leader in terms of technology and are highly respected in both the online betting world and financial services, so you know you’re in good hands.
While they host the majority of the tables, Evolution and NetEnt do also feature, so you’ll see some familiar tables too.
The range of games on offer to me is also excellent. There are numerous tables for:
- Sic Bo
And there are also other popular gameshow style games. You will see some familiar games such as Spin a Win or Adventures Beyond Wonderland.
There are varying stake levels across each game, and the streams are 4k for an immersive experience. It’s one of the most enjoyable live casinos I have played in.
The only slight complaint I have is that on mobile it was a bit trickier to get around. The games did eventually fill my screen, but it took a few seconds of moving first.
Deposits and Withdrawals at bet365 Casino
|Method||Minimum Deposit/Withdrawal||Withdrawal Time|
|£5/£5||1-5 banking days|
|£10/£15||Within 24 hours|
|£5/£5||Within 24 hours|
|£200/£40||1-5 banking days|
Well-known, and trusted payment methods are another good sign that a site is legit. It’s often one of the first places I visit as a player. For my bet365 Casino review, I wanted to deposit with my Apple device, and I was pleased to see that I was able to do so.
PayPal was also available to me but do bear in mind that payment methods are usually based on where you are. Therefore, these will vary depending on which country you are playing from.
The speed of withdrawals to a debit card stood out. Once processed you can receive your money within 1 hour compared with the standard 3-5 working days. In my experience, only Paddy Power match this, so it’s great to see.
bet365 Casino on Mobile
The bet365 Casino app offers an enjoyable user experience. I used the app from the Apple store which downloaded within 30 seconds.
Navigating through was easy and all the same, features that I could find on the desktop were available to me too.
I really liked the added security of being able to set up a Face ID log-in. With a different version of an iPhone, it is also possible to set up with your fingerprint. This is also not unique to Apple users as it is offered on Android devices too.
I also played on the mobile web, without downloading the app and was pleasantly surprised. The web version has clearly been optimised and I didn’t come across any glitches.
User-Experience at bet365 Casino
For this bet365 Casino review, I also explored the rest of the site. There is an extensive sportsbook, which is one of the highest-rated sites in the industry. I could place bets on over 30 sports, and it was easy to place my bets.
What is interesting about the sports, however, is that although it is accessible through the main navigation menu, the wallets are not combined.
Let’s say you deposit £10 in the casino and play £5. You will have £5 left in your wallet, but if you go to sports you will see your wallet is empty. I needed to transfer funds from within the banking section of the site.
This is quite an outdated process which was a little bit frustrating, but in saying that the process was simple and instant.
On top of sports, there are also dedicated areas for both Poker and Bingo. Both of which are premium versions and highly recommended.
This is an area in which bet365 Casino excel. I contacted their support several times via the live chat feature and my queries were dealt with swiftly. My chat was answered within 10 seconds and the agent understood my issue quickly. This is available 24/7 so there is always someone on hand to help out.
I also tried to contact them via email and was pleased to be responded to within only a few hours. Some sites can take up to two days to reply, so this was a big plus.
Furthermore, the faq section is great, and also educational. Questions are often answered with detailed examples which provides great insight. Most faq sections are far more basic.
Tips and Tricks
If you’ve read this bet365 Casino review, then you will know that I rate my experience with the brand highly, but there are a couple of areas that can be improved.
I personally would prefer a combined wallet for sports and casino as it removes an additional step for me.
Furthermore, the live casino was a bit more difficult on my mobile than on desktop so for players on the go, it could table a bit of getting used to.
There is no doubt that the bet365 Casino is a legit, and safe site. It showcases a number of excellent partnerships and is a registered eCOGRA member.
The generous welcome offer is one that is accessible to all players, and also achievable. This combined with years of industry knowledge and top security features makes it one of the highest-rated on site.
Is bet365 Casino legit?
Our verdict is yes. It holds licences with respected authorities including the United Kingdom Gambling Commission (UKGC).
How do I withdraw from bet365 casino?
Head to the banking section of the site and enter the amount you want to withdraw. You will need to withdraw to the same method used to deposit for security purposes.
How long does it take to withdraw from bet365 Casino?
It ranges from instant to five working days depending on which method you use. PayPal provides the fastest option, while bank transfer is the longest.
Can I use PayPal at the bet365 Casino?
Yes, it was an option for me as a player in the UK. I was able to both deposit and withdraw via PayPal.
Is the bet365 Casino live chat 24/7?
Yes, it is. It is also available in a number of languages, however, not all are available around the clock.