Note: This review is subject to change, but accurate at the time of writing.
Is bet365 Casino Safe?
You’ll likely come across bet365 Casino at the top of many best online casino lists, but what makes it so special? In this bet365 Casino review, I will detail my personal experience with the brand.
I’ll take a close look at their frequent bonuses, excellent mobile casino, security features and more. Read on to discover why it is considered a pioneer of the industry.
|Licence||UK and others|
|Test period||8 hours|
- Outdated site in terms of design
- Wagering applies to both bonus and deposit
bet365 Casino Security
|Is bet365 Casino safe?||Yes|
|Licence||UK, Malta, and more|
|Responsible gambling||Well promoted|
As one of the original online casinos, bet365 has a wealth of knowledge in the industry, extending to security protocols. Having operated since the year 2000 online, they operate to the highest of standards.
On-site I can see that they are an eCOGRA member. This organisation randomly checks RNGs (Random Number Generators) on games to ensure that they are always paying fairly. It’s worth considering that this is completely voluntary, so a big tick from us at legit.
256-bit encryption is the best in the business and provides a high level of security over your personal data. As bet365 use this, you can rest easy knowing that your sensitive information is secured.
Licences play a huge part in how we determine if a casino is safe or not. The first one we look for is that of the United Kingdom Gambling Commission (UKGC). As one of the first operators in the UK, bet365 do of course show this.
On top of that, they also hold many other prestigious licences. I can see that they have acquired these with the following countries:
- New Jersey (USA)
When a site promotes more than one licence, we see this as a good indication that they are legit. This is because each country has its own strict rules that must be met. It’s also worth bearing in mind that legislation changes do come in too.
Therefore, to obtain and retain all of these is highly impressive. It shows that bet365 are a serious operation and can meet demands from varying regulatory bodies.
At bet365 Casino, the responsible gambling section was easy to find. It was placed directly above the log-in area which is a positive thing to see.
Once on the dedicated page, there are numerous options and guidance available. Within this section you can:
- Monitor your activity
- Set deposit limits
- Set up reality checks
- Take a time-out
As per the terms of a UK licence, an online casino is required to provide those to you, but it is impressive how easy all of those are to do at bet365 Casino.
Furthermore, interesting articles are outlining how to help a friend in need as well as an extensive helpful organisations list.
Overall, I am impressed with how seriously bet365 Casino takes responsible gambling.
- Are licenced by several top authorities including the UK
- Held in high regard within the industry and beyond
- Provides clear, and fair terms for bonuses
- eCOGRA certified
- Offers a range respected payment options
Bet365 Casino Bonuses
|Deposit required||Yes, £10 minimum|
|Safest bonus||New player offer|
|Live casino offer||No dedicated promotion|
|Fairness of bonus||⭐⭐⭐⭐⭐|
|Wagering||No wagering on free spins|
|Time frame||Complete within 7 days|
|Available to||New players in the UK 18+|
Welcome Offer – Up to £50 Bonus
On signing up for bet365 Casino, I was offered the chance to claim the new customer bonus. I am based in the UK, so the promotion was for 50 Free Spins.
In order to claim the offer, I had to open a new account, deposit and wager a minimum of £10 on selected casino games. Once qualified, the bonus was credited to my bet365 casino account. Note that I had to ensure I selected the Claim box to get the offer.
Although the 50 Free Spins isn’t the highest compared to what’s available on the market, the offer does deliver in terms of fair terms and conditions. It should suit a wide range of players given the simple qualification requirements.
Having scanned the terms of the offer thoroughly, there is nothing out of the ordinary. However, do note that the Free Spins expire after 7 days, which is similar to other top online casinos.
The terms and conditions state that there are no wagering requirements for these. It’s also worth noting here that the Free Spins are worth 10p per spin.
using one of our links.
via an eligible method
the welcome bonus cannot be claimed if you miss this step
within 7 days
credited to your account
within 7 days with no wagering attached
Not all the games you play will contribute to the wagering of the initial deposit, either entirely or not 100%. This is very much the norm for all online casinos.
bet365 Casino is one of, if not the best, at ensuring that terms are made very clear for players. So, if you’re not sure if something applies, the terms will likely be able to help you out.
From a legit angle, this is great as it shows that the provider is happy to have all their terms front and centre, and will hopefully help avoid any confusion.
Key insights: The following games do not carry 100% turnover requirements:
Bets on Roulette covering 67% or more of all betting positions, and bets on Baccarat on both Player and Banker, will not contribute towards the £10 staking requirement of this offer.
Please note that additional games may be added to this list when they become available on bet365.
- Deposit a minimum of £10 to Casino at bet365 and select the Claim box to qualify for 50 Free Spins. This is your ‘qualifying deposit’.
- Stake £10 on Casino games (excluding Live Dealer games and Live slots). Once the staking requirement has been met, your Free Spins will be credited to your account. You will have seven days from making your qualifying deposit to meet the £10 staking requirement.
- Bets on Roulette covering 67% or more of all betting positions, and bets on Baccarat on both Player and Banker, will not contribute towards the £10 staking requirement of this offer.
- Free Spins will be credited to your account automatically and must be claimed within seven days. You can claim your Free Spins by clicking Accept on the pop-up message, or by logging into your Casino account, opening a game and clicking Accept. Once accepted, you will have seven days to use the Free Spins. Any unused Free Spins, along with any winnings accrued, will be removed within seven days of claiming.
- Free Spins can be used on the following games: Age of the Gods: Book of Oracle, Age of the Gods: God of Storms II, Big Circus!, Blue Wizard Megaways, Gem Heat, Legacy of the Tiger, The Walking Dead and The Walking Dead 2.
- To use your Free Spins click on the Free Spins icon and press ‘Spin’. If you are on a mobile device or tablet, you will need to go to the menu at the top left of the game screen and click on the ‘Free Spins Bonus’ option to be able to play your Free Spins.
- This offer is only available to new and eligible customers.
- Full T&Cs apply
18+ | Please Gamble Responsibly | begambleaware.org
Existing Player Promotions
From a personal point of view, I have found that bet365 perform well in this department. There is a dedicated tab for offers within the casino section of the site with all live offers showing.
At the time of writing, there are five dedicated offers:
- A free spin builder
- Trivia quiz with money share rewards
- A bonus builder
- Stick or Twist promotion
- Live Dealer Blackjack offer
These all provide a unique way to reward players, and I find all of them to be interesting. In comparison with other sites – this is great.
The offers are all for a set time period too and are changed regularly to keep players engaged.
Furthermore, as I have had an account for a couple of weeks – I’ve received an offer tailored to me via email. In saying this, this is not a guarantee, simply what I was offered.
Key insights: Opt-in for marketing communications to be able to receive unique promotions to you.
|Number of games||2000+|
|Best game||Book of Dead|
|Live casino games||150+|
|Best mobile game||Baccarat|
|Top slot||Age of the Gods|
|Best roulette game||Premium Roulette|
|Best jackpot game||The Goonies|
|Top live game||Adventures Beyond Wonderland|
|RTP range||Not specified|
With a user-friendly interface, I was able to navigate the large selection of bet365 Casino games easily. It is one of the most comprehensive selections in the UK but thanks to a well-signposted site the navigation was clear.
There are a number of different casino game types too. I found:
- Jackpot slots
- Video Poker
- Other table games
This is as much variety as I have come across on any other online casino. So, whether you prefer a game of Keno or a spin on a slot, there’s every chance the bet365 Casino will have a game for you.
As you might expect with such a large brand, they offer the leading software providers.
You’ll find games from:
- Big Time Gaming
If you’re not familiar with casino games, the above list highlights the leaders in the industry. Therefore, it provides another element of trust as all are well respected.
Key insights: Although NetEnt games are present, popular slots such as Starburst are not available on the bet365 Casino.
On top of games that I could play on many online casinos, bet365 Casino also showcases exclusive games. These are called originals on site. At present, there are over 75 games that can only be played there.
If we look at other big casinos in the UK this is a solid number. For example, Unibet currently promotes 20 games, while LeoVegas have a handful.
- Alpha Legend
- Cosmic Clusters
- Robo Riches
- Diner Dough
The reason why we rate these original games so highly is that it shows that the casino understands how games work. They are able to develop their own games, giving their players even more choice.
Exclusive games can also be from software providers. For example, NetEnt makes exclusive games solely for Unibet. At bet365 Casino, however, these are built in-house.
|Slots min bet||£0.05|
|Slots max bet||£100|
|Blackjack min bet||£0.50|
|Blackjack max bet||£2,500|
|Roulette min bet||£0.10|
|Roulette max bet||£2,000|
|Baccarat min bet||£10|
|Baccarat max bet||£2,500|
|Poker min bet||£0.50|
|Poker max bet||£1,000|
The first thing I noticed about the bet365 live casino is how well branded it is. This might seem a little strange, but most online casinos partner up heavily with either Evolution Gaming or Netent. By doing so, it is usually their logo you see when you load a game, however, this is not the case here.
Playtech is the main software provider at bet365 live casino. They are a market leader in terms of technology and are highly respected in both the online betting world and financial services, so you know you’re in good hands.
While they host the majority of the tables, Evolution and NetEnt do also feature, so you’ll see some familiar tables too.
The range of games on offer to me is also excellent. There are numerous tables for:
- Sic Bo
And there are also other popular gameshow style games. You will see some familiar games such as Spin a Win or Adventures Beyond Wonderland.
There are varying stake levels across each game, and the streams are 4k for an immersive experience. It’s one of the most enjoyable live casinos I have played in.
The only slight complaint I have is that on mobile it was a bit trickier to get around. The games did eventually fill my screen, but it took a few seconds of moving first.
Deposits and Withdrawals at bet365 Casino
Well-known, and trusted payment methods are another good sign that a site is legit. It’s often one of the first places I visit as a player. For my bet365 Casino review, I wanted to deposit with my Apple device, and I was pleased to see that Apple Pay was an option for me.
*PayPal was also available to me but do bear in mind that payment methods are usually based on where you are. Therefore, these will vary depending on which country you are playing from.
The speed of withdrawals to a debit card stood out. Once processed you can receive your money within 1 hour compared with the standard 3-5 working days. In my experience, only Paddy Power match this, so it’s great to see.
PayPal is no longer available for new players. We have removed it from our payments table, but if you are an existing player you will still be able to use it.
bet365 Casino on Mobile
|Operating system||iOS 10.0 or later and Android|
|Touch ID login||Yes, and Face ID|
|Browser access||All major browsers|
The bet365 Casino app offers an enjoyable user experience. I used the app from the Apple store which downloaded within 30 seconds.
Navigating through was easy and all the same, features that I could find on the desktop were available to me too.
I really liked the added security of being able to set up a Face ID log-in. With a different version of an iPhone, it is also possible to set up with your fingerprint. This is also not unique to Apple users as it is offered on Android devices too.
I also played on the mobile web, without downloading the app and was pleasantly surprised. The web version has clearly been optimised and I didn’t come across any glitches.
User-Experience at bet365 Casino
For this bet365 Casino review, I also explored the rest of the site. There is an extensive sportsbook, which is one of the highest-rated sites in the industry. I could place bets on over 30 sports, and it was easy to place my bets.
What is interesting about the sports, however, is that although it is accessible through the main navigation menu, the wallets are not combined.
Let’s say you deposit £10 in the casino and play £5. You will have £5 left in your wallet, but if you go to sports you will see your wallet is empty. I needed to transfer funds from within the banking section of the site.
This is quite an outdated process which was a little bit frustrating, but in saying that the process was simple and instant.
On top of sports, there are also dedicated areas for both Poker and Bingo. Both of which are premium versions and highly recommended.
|Telephone||0800 028 8365|
|Free to call||Yes|
|Response time||10 seconds live chat|
|Additional languages||Bulgarian, Czech, Danish, Dutch, Estonian, German, Greek, Hungarian, Italian, Norwegian and more|
This is an area in which bet365 Casino excel. I contacted their support several times via the live chat feature and my queries were dealt with swiftly. My chat was answered within 10 seconds and the agent understood my issue quickly. This is available 24/7 so there is always someone on hand to help out.
I also tried to contact them via email and was pleased to be responded to within only a few hours. Some sites can take up to two days to reply, so this was a big plus.
Furthermore, the faq section is great, and also educational. Questions are often answered with detailed examples which provides great insight. Most faq sections are far more basic.
Tips and Tricks
Top 5 Tips
- Deposit an amount you are comfortable with to claim the welcome bonus. £10 is the minimum.
- Play on games that contribute 100% to the initial £10 wagering
- Try live casino on desktop first as it can be quite fiddly
- Set up either Face ID or Touch ID login on your mobile device
- Play on the exclusive slots you can’t play anywhere else
If you’ve read this bet365 Casino review, then you will know that I rate my experience with the brand highly, but there are a couple of areas that can be improved.
I personally would prefer a combined wallet for sports and casino as it removes an additional step for me.
Furthermore, the live casino was a bit more difficult on my mobile than on desktop so for players on the go, it could table a bit of getting used to.
There is no doubt that the bet365 Casino is a legit, and safe site. It showcases a number of excellent partnerships and is a registered eCOGRA member.
The generous welcome offer is one that is accessible to all players, and also achievable. This combined with years of industry knowledge and top security features makes it one of the highest-rated on site.
Note: This review was carried out by our expert in April 2021 for the UK market and is based on a personal experience meaning the information is subject to change.
Is bet365 Casino legit?
Our verdict is yes. It holds licences with respected authorities including the United Kingdom Gambling Commission (UKGC).
How do I withdraw from bet365 casino?
Head to the banking section of the site and enter the amount you want to withdraw. You will need to withdraw to the same method used to deposit for security purposes.
How long does it take to withdraw from bet365 Casino?
It ranges from instant to five working days depending on which method you use. Most methods take around 3 working days while paysafecard is the quickest.
Can I use PayPal at the bet365 Casino?
New players are no longer able to use PayPal to deposit. At the time of writing it was an option for me as a player in the UK but you will no longer see this listed.
Is the bet365 Casino live chat 24/7?
Yes, it is. It is also available in a number of languages, however, not all are available around the clock.