bet365 Casino Review

bet365 Casino is a market leader boasting an excellent platform of games. This is backed up with impressive security features, 24/7 live chat and generous offers.

Is bet365 Casino Safe?

You’ll likely come across bet365 Casino at the top of many best online casino lists, but what makes it so special? In this bet365 Casino review, I will detail my personal experience with the brand.

I’ll take a close look at their frequent bonuses, excellent mobile casino, security features and more. Read on to discover why it is considered a pioneer of the industry.

Overview

Safety rating	⭐⭐⭐⭐⭐
Owner	Privately owned
Licence	UK and others
Live chat	24/7
Founded	2000
Test period	8 hours

bet365 Casino Security

Security Information

Is bet365 Casino safe?	Yes
Licence	UK, Malta, and more
SSL encryption	256-bit
Founded	2000
Problems withdrawing	No
Ever blacklisted?	No
Responsible gambling	Well promoted
Bonus	Yes
2-step verification	Yes
eCOGRA member	Yes

As one of the original online casinos, bet365 has a wealth of knowledge in the industry, extending to security protocols. Having operated since the year 2000 online, they operate to the highest of standards.

On-site I can see that they are an eCOGRA member. This organisation randomly checks RNGs (Random Number Generators) on games to ensure that they are always paying fairly. It’s worth considering that this is completely voluntary, so a big tick from us at legit.

256-bit encryption is the best in the business and provides a high level of security over your personal data. As bet365 use this, you can rest easy knowing that your sensitive information is secured.

Licence

Licences play a huge part in how we determine if a casino is safe or not. The first one we look for is that of the United Kingdom Gambling Commission (UKGC). As one of the first operators in the UK, bet365 do of course show this.

On top of that, they also hold many other prestigious licences. I can see that they have acquired these with the following countries:

• Malta
• Gibraltar
• Mexico
• Australia
• New Jersey (USA)
• Denmark
• Sweden
• Italy
• Spain

When a site promotes more than one licence, we see this as a good indication that they are legit. This is because each country has its own strict rules that must be met. It’s also worth bearing in mind that legislation changes do come in too.

Therefore, to obtain and retain all of these is highly impressive. It shows that bet365 are a serious operation and can meet demands from varying regulatory bodies.

Responsible Gambling

At bet365 Casino, the responsible gambling section was easy to find. It was placed directly above the log-in area which is a positive thing to see.

Once on the dedicated page, there are numerous options and guidance available. Within this section you can:

• Monitor your activity
• Set deposit limits
• Set up reality checks
• Take a time-out
• Self-exclude

As per the terms of a UK licence, an online casino is required to provide those to you, but it is impressive how easy all of those are to do at bet365 Casino.

Furthermore, interesting articles are outlining how to help a friend in need as well as an extensive helpful organisations list.

Overall, I am impressed with how seriously bet365 Casino takes responsible gambling.

Bet365 Casino Bonuses

Welcome Bonus

Get bonus	Here
Deposit required	Yes, £10 minimum
Safest bonus	New player offer
Live casino offer	No dedicated promotion
Registration required	Yes
Fairness of bonus	⭐⭐⭐⭐⭐
Wagering	No wagering on free spins
Time frame	Complete within 7 days
Available to	New players in the UK 18+
Game exclusions	Yes

Welcome Offer – Up to £50 Bonus

On signing up for bet365 Casino, I was offered the chance to claim the new customer bonus. I am based in the UK, so the promotion was for 50 Free Spins.

In order to claim the offer, I had to open a new account, deposit and wager a minimum of £10 on selected casino games. Once qualified, the bonus was credited to my bet365 casino account. Note that I had to ensure I selected the Claim box to get the offer.

Although the 50 Free Spins isn’t the highest compared to what’s available on the market, the offer does deliver in terms of fair terms and conditions. It should suit a wide range of players given the simple qualification requirements.

Having scanned the terms of the offer thoroughly, there is nothing out of the ordinary. However, do note that the Free Spins expire after 7 days, which is similar to other top online casinos.

The terms and conditions state that there are no wagering requirements for these. It’s also worth noting here that the Free Spins are worth 10p per spin.

1

Register a new account

using one of our links.

2

Deposit a minimum of £10

via an eligible method

3

Select the 'Claim' box

the welcome bonus cannot be claimed if you miss this step

4

Wager your initial £10 deposit on selected games

within 7 days

5

Get 50 free spins

credited to your account

6

Use your free spins

within 7 days with no wagering attached

Key Terms

Not all the games you play will contribute to the wagering of the initial deposit, either entirely or not 100%. This is very much the norm for all online casinos.

bet365 Casino is one of, if not the best, at ensuring that terms are made very clear for players. So, if you’re not sure if something applies, the terms will likely be able to help you out.

From a legit angle, this is great as it shows that the provider is happy to have all their terms front and centre, and will hopefully help avoid any confusion.

Significant Terms

• Deposit a minimum of £10 to Casino at bet365 and select the Claim box to qualify for 50 Free Spins. This is your ‘qualifying deposit’.
• Stake £10 on Casino games (excluding Live Dealer games and Live slots). Once the staking requirement has been met, your Free Spins will be credited to your account. You will have seven days from making your qualifying deposit to meet the £10 staking requirement.
• Bets on Roulette covering 67% or more of all betting positions, and bets on Baccarat on both Player and Banker, will not contribute towards the £10 staking requirement of this offer.
• Free Spins will be credited to your account automatically and must be claimed within seven days. You can claim your Free Spins by clicking Accept on the pop-up message, or by logging into your Casino account, opening a game and clicking Accept. Once accepted, you will have seven days to use the Free Spins. Any unused Free Spins, along with any winnings accrued, will be removed within seven days of claiming.
• Free Spins can be used on the following games: Age of the Gods: Book of Oracle, Age of the Gods: God of Storms II, Big Circus!, Blue Wizard Megaways, Gem Heat, Legacy of the Tiger, The Walking Dead and The Walking Dead 2.
• To use your Free Spins click on the Free Spins icon and press ‘Spin’. If you are on a mobile device or tablet, you will need to go to the menu at the top left of the game screen and click on the ‘Free Spins Bonus’ option to be able to play your Free Spins.
• This offer is only available to new and eligible customers.
• Full T&Cs apply

18+ | Please Gamble Responsibly | begambleaware.org

Existing Player Promotions

From a personal point of view, I have found that bet365 perform well in this department. There is a dedicated tab for offers within the casino section of the site with all live offers showing.

At the time of writing, there are five dedicated offers:

These all provide a unique way to reward players, and I find all of them to be interesting. In comparison with other sites – this is great.

The offers are all for a set time period too and are changed regularly to keep players engaged.

Furthermore, as I have had an account for a couple of weeks – I’ve received an offer tailored to me via email. In saying this, this is not a guarantee, simply what I was offered.

Casino Games

bet365 Casino Games

Number of games	2000+
Best game	Book of Dead
Daily Jackpots	100+
Live casino games	150+
Best mobile game	Baccarat
Top slot	Age of the Gods
bet365 exclusives	75+
Best roulette game	Premium Roulette
Best jackpot game	The Goonies
Top live game	Adventures Beyond Wonderland
RTP range	Not specified
Play	Here

With a user-friendly interface, I was able to navigate the large selection of bet365 Casino games easily. It is one of the most comprehensive selections in the UK but thanks to a well-signposted site the navigation was clear.

There are a number of different casino game types too. I found:

• Slots
• Jackpot slots
• Blackjack
• Roulette
• Baccarat
• Video Poker
• Keno
• Other table games

This is as much variety as I have come across on any other online casino. So, whether you prefer a game of Keno or a spin on a slot, there’s every chance the bet365 Casino will have a game for you.

Software Providers

As you might expect with such a large brand, they offer the leading software providers.

You’ll find games from:

• NetEnt
• Playtech
• Microgaming
• Big Time Gaming
• IGT

If you’re not familiar with casino games, the above list highlights the leaders in the industry. Therefore, it provides another element of trust as all are well respected.

Exclusive Slots

On top of games that I could play on many online casinos, bet365 Casino also showcases exclusive games. These are called originals on site. At present, there are over 75 games that can only be played there.

If we look at other big casinos in the UK this is a solid number. For example, Unibet currently promotes 20 games, while LeoVegas have a handful.

The reason why we rate these original games so highly is that it shows that the casino understands how games work. They are able to develop their own games, giving their players even more choice.

Exclusive games can also be from software providers. For example, NetEnt makes exclusive games solely for Unibet. At bet365 Casino, however, these are built in-house.

Bet Limits

bet365 Minimum and Maximum Bets

Slots min bet	£0.05
Slots max bet	£100
Blackjack min bet	£0.50
Blackjack max bet	£2,500
Roulette min bet	£0.10
Roulette max bet	£2,000
Baccarat min bet	£10
Baccarat max bet	£2,500
Poker min bet	£0.50
Poker max bet	£1,000

Live Casino

The first thing I noticed about the bet365 live casino is how well branded it is. This might seem a little strange, but most online casinos partner up heavily with either Evolution Gaming or Netent. By doing so, it is usually their logo you see when you load a game, however, this is not the case here.

Playtech is the main software provider at bet365 live casino. They are a market leader in terms of technology and are highly respected in both the online betting world and financial services, so you know you’re in good hands.

While they host the majority of the tables, Evolution and NetEnt do also feature, so you’ll see some familiar tables too.

The range of games on offer to me is also excellent. There are numerous tables for:

• Blackjack
• Roulette
• Baccarat
• Poker
• Sic Bo

And there are also other popular gameshow style games. You will see some familiar games such as Spin a Win or Adventures Beyond Wonderland.

There are varying stake levels across each game, and the streams are 4k for an immersive experience. It’s one of the most enjoyable live casinos I have played in.

The only slight complaint I have is that on mobile it was a bit trickier to get around. The games did eventually fill my screen, but it took a few seconds of moving first.

Deposits and Withdrawals at bet365 Casino

bet365 UK Minimum Deposit and Withdrawal Times

Method	Minimum Deposit/Withdrawal	Withdrawal Time
	£5/£5	1-5 banking days
	£5/£5	Within 24 hours
	£5/N/A	N/A
	£200/£40	1-5 banking days

Well-known, and trusted payment methods are another good sign that a site is legit. It’s often one of the first places I visit as a player. For my bet365 Casino review, I wanted to deposit with my Apple device, and I was pleased to see that Apple Pay was an option for me.

*PayPal was also available to me but do bear in mind that payment methods are usually based on where you are. Therefore, these will vary depending on which country you are playing from.

The speed of withdrawals to a debit card stood out. Once processed you can receive your money within 1 hour compared with the standard 3-5 working days. In my experience, only Paddy Power match this, so it’s great to see.

bet365 Casino on Mobile

bet365 Casino Moblie

Safety rating	⭐⭐⭐⭐⭐
Mobile games	1500+
Mobile web	Yes
Operating system	iOS 10.0 or later and Android
Touch ID login	Yes, and Face ID
Live casino	Yes
Usability	Great
Browser access	All major browsers
Exclusive games	Yes
Size	189 MB

The bet365 Casino app offers an enjoyable user experience. I used the app from the Apple store which downloaded within 30 seconds.

Navigating through was easy and all the same, features that I could find on the desktop were available to me too.

I really liked the added security of being able to set up a Face ID log-in. With a different version of an iPhone, it is also possible to set up with your fingerprint. This is also not unique to Apple users as it is offered on Android devices too.

I also played on the mobile web, without downloading the app and was pleasantly surprised. The web version has clearly been optimised and I didn’t come across any glitches.

User-Experience at bet365 Casino

For this bet365 Casino review, I also explored the rest of the site. There is an extensive sportsbook, which is one of the highest-rated sites in the industry. I could place bets on over 30 sports, and it was easy to place my bets.

What is interesting about the sports, however, is that although it is accessible through the main navigation menu, the wallets are not combined.

Let’s say you deposit £10 in the casino and play £5. You will have £5 left in your wallet, but if you go to sports you will see your wallet is empty. I needed to transfer funds from within the banking section of the site.

This is quite an outdated process which was a little bit frustrating, but in saying that the process was simple and instant.

On top of sports, there are also dedicated areas for both Poker and Bingo. Both of which are premium versions and highly recommended.

Customer Support

Customer Support Options

Live chat	24/7
Email	[email protected]
Telephone	0800 028 8365
Based	UK
Free to call	Yes
Response time	10 seconds live chat
Additional languages	Bulgarian, Czech, Danish, Dutch, Estonian, German, Greek, Hungarian, Italian, Norwegian and more
FAQs	Extensive collection

This is an area in which bet365 Casino excel. I contacted their support several times via the live chat feature and my queries were dealt with swiftly. My chat was answered within 10 seconds and the agent understood my issue quickly. This is available 24/7 so there is always someone on hand to help out.

I also tried to contact them via email and was pleased to be responded to within only a few hours. Some sites can take up to two days to reply, so this was a big plus.

Furthermore, the faq section is great, and also educational. Questions are often answered with detailed examples which provides great insight. Most faq sections are far more basic.

Tips and Tricks

Improvement Areas

If you’ve read this bet365 Casino review, then you will know that I rate my experience with the brand highly, but there are a couple of areas that can be improved.

I personally would prefer a combined wallet for sports and casino as it removes an additional step for me.

Furthermore, the live casino was a bit more difficult on my mobile than on desktop so for players on the go, it could table a bit of getting used to.

Conclusion

There is no doubt that the bet365 Casino is a legit, and safe site. It showcases a number of excellent partnerships and is a registered eCOGRA member.

The generous welcome offer is one that is accessible to all players, and also achievable. This combined with years of industry knowledge and top security features makes it one of the highest-rated on site.

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