Is 21.co.uk Casino Safe?
21.co.uk Casino is a relative newcomer to the market but is backed up by the hugely successful LeoVegas Group.
Our expert will take a look at if the connection means the site can be trusted. Discover all about their welcome bonus, security features, live chat, and more.
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- High wagering on welcome bonus
- Only a few payment options available
- Limited information on existing player offers
21.co.uk Casino Security
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Security is our primary focus at legit.org as it’s important to know who you share your data with. 21.co.uk Casino has actually been around since 2013 although it’s only recently really taken off. As the name suggests, it is targeted at a UK audience, which is great for players from there.
LeoVegas Gaming plc is the driving force behind the brand, and this shows that there is experience behind it. LeoVegas is an award-winning online casino and is highly respected in the industry so this is a huge mark of trust.
For the purpose of our 21.co.uk review, we checked if they had some of the same security measures in place as their parent company and were pleased to see they do. The site employs state-of-the-art 256-bit SSL encryption technology to protect your sensitive information, including banking transactions.
Furthermore, there are firewalls in place giving you complete peace of mind.
In saying that, 21.co.uk Casino are not members of eCOGRA, while LeoVegas is. Although this is not a deal-breaker it is a little disappointing to see. Not all online casinos are linked to this, so it’s also not uncommon.
Licence
The 21.co.uk brand operates under the LeoVegas licence, which is completely normal. It means that it can provide its services to players in the UK legally, and players are protected by the terms of the licence.
The United Kingdom Gambling Commission (UKGC) will allow multiple brands to operate under the same licence, but of course, conditions must be met. Holding a licence is a huge mark of trust, and it plays a bit part in why we say an online casino is legit.
Although LeoVegas operates in several countries around the world, the 21.co.uk brand is only in the UK.
Protection of Player Funds
The UKGC has awarded 21.co.uk with a low rating for their processes regarding player funds protection.
This only comes into play if a site goes into administration. As 21.co.uk are part of the LeoVegas Group, this is highly unlikely. If they did, however, funds in your gaming account are not guaranteed to be returned.
Most sites are awarded a medium rating, but while low is not ideal, it is not a deal-breaker.
Responsible Gambling
There is a ‘safe gambling’ tab in the main menu, so it is clear that 21.co.uk put player safety at the forefront. Within the page, you can find out all about their responsible gambling commitments.
Players can benefit from:
- Support groups
- Advice on keeping in control
- Deposit limits
- Reality checks
- Time-outs
- Self-exclusion
All of the tools on the page are extremely useful and we highly recommend you check them out.
You’ll also notice there is a mention of LeoCare. This is an incredible initiative that helps its players who have developed a gambling addiction. 21.co.uk will pay for three therapy sessions, all you need to do is contact support. We’ve not come across anything similar to this on any other sites so it really stands out.
21.co.uk Bonuses
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21.co.uk Casino New Customer Offer
The main casino offer is quite unusual because it is exclusively for use on live games.
In order to trigger the bonus being credited, you must wager your deposit 40x on live casino games. For example, a £50 deposit would need £2000 of wagering, which is particularly high.
This is at the lower end of the spectrum when it comes to the current crop of welcome offers at top casinos. It requires a sizeable deposit and staking on specific live games only.
There is a £6 bonus available once the deposit bonus portion is complete, but this doesn’t tilt the balance in favour of this promotion.
Overall, the 21.co.uk casino bonus isn’t hugely attractive but is worth claiming if you’re playing at a level where your initial deposit and playing preferences mean you will meet the requirements.
Key Terms
- New players only
- Deposit and stake £50 on live casino games
- Minimum £10 deposit to qualify
- 40x wagering required to trigger £50 bonus award
- Players have 7 days to claim this offer and another 7 to meet the staking requirements
- Bonus is valid for 3 days
- £6 Reward Game Bonus will be available to claim via the “My Offers” page upon qualification
- Split into two £3 bonuses and eligible for use on selected Evolution titles
using one of the links in our page
by entering the code sent to your email
and wager your deposit 40x on live casino games
with a 100% bonus and a further £6 bonus for selected games
on selected live casino games and keep any returns
Existing Player Promotions
At the time of writing, there are no existing player promotions, but we’ll keep our eye on the situation.
Most online casinos promote at least one additional offer, so this is disappointing. If any offers for existing customers are added, we’ll update our 21.co.uk review accordingly.
Having said that, there is a clear banner in the promotions section that suggests offers may be sent directly. Therefore, we suggest you opt-in for marketing promotions and you might be offered specials this way.
21.co.uk Casino Games Selection
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We want to give you a full picture of the site with our 21.co.uk review so checking out the games section was a must. Having looked through we can say that the range of games is good. There are a number of well-known titles in there and a good variety of style.
500 slots are at the lower end of the scale when it comes to game offerings, and is considerably lower than the 2000+ on offer at LeoVegas. However, as mentioned the variety is there.
Players can play:
- Slots
- Poker
- Jackpot slots
- Roulette
- Blackjack
And more. There is a focus on live games as they make up a third of all games; this is a high proportion in comparison with other sites.
Software
The best software providers can be found on 21.co.uk, but we did not find any exclusive games. An entire list of the software providers is found at the bottom of the games page on site, and they include:
- IGT
- NetEnt
- Play’n Go
- Evolution Gaming
- Red Tiger
- NYX
- Microgaming
- Yggdrasil
There are many others too. So, although there aren’t thousands to pick from you do get a smaller selection of quality games.
The fact that all of these providers are happy to have their games on the site is another mark of trust.
21.co.uk Casino Bet Limits
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Every casino has a set range of betting limits. These will include the lowest possible stake for slots and the biggest stake they will accept for roulette. At 21.co.uk Casino there is an impressive range starting at as little as £0.01 for a slot. Therefore they cater to a wide range of players.
Live Casino
On the ‘Live Casino’ tab you’ll find a selection of basic live games. You may think that there are only a few to choose from, and you’d be right, but this is not the complete set of games.
To get to the full set you need to click into a game and close it. You will then see all games on offer. We’ve tried to navigate here a different way but couldn’t. So, if it is possible it is not clear.
Once in the full range, there are an impressive 80 blackjack tables, 20+ roulette and a good range of game show games. Considering the lower number of slots, the live offering is up there with the best in the industry. In fact, not many online casinos offer as many as 21.co.uk do.
Evolution dominates the games, which is common. They are the biggest, and arguably best live casino provider. But there are games from Authentic Gaming too. So, players have the chance to play with numerous providers.
Selection of live roulette games on offer
The hidden live casino menu
The popular Lightning Roulette
Live on Channel 5
Interestingly, 21.co.uk have their own TV show in the UK on channel 5. Every night of the week from 1 am – 3 am, tune in and you’ll be able to play with others watching.
This is a very unique feature that we’ve not come across on any other site. To play, you need to open Blaze Live Roulette on your chosen device and play along on the TV.
Deposit and Withdrawal Methods 21.co.uk Casino
| Payment Method | Min Deposit/Withdrawal | Withdrawal Time |
|---|---|---|
 | £10/£10 | 2-5 working days |
 | £10/£10 | Within 24 hours |
We contact support to ensure that our 21.co.uk Casino review was accurate as we expected there to be more payment options. However, they confirmed that only payments via a debit card or PayPal are accepted.
There is far more choice on most online casinos in the UK so this is a little disappointing. Especially when you consider that there are many more methods on LeoVegas.
Having said that, PayPal is one of our preferred options due to the increased security that it offers. And you will also be able to claim the welcome bonus using it, which is good. Not all sites permit deposits via PayPal for bonuses.
The PayPal option also gives you the option to withdraw and receive your funds within 24 hours. While this is standard for PayPal withdrawals, it’s great to have.
21.co.uk App
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In line with its parent company, LeoVegas, 21.co.uk Casino provide an excellent mobile experience for players.
The app is easy to download and takes less than a minute to complete. You may notice that there are two apps, one for live casino and one for all. We suggest getting an app that has both classic casino games and live ones.
We were pleased to see there was a secure log-in option in terms of setting up a fingerprint to access it. On investigation, we also found that there were strong firewalls in place helping protect your data.
Overall, both are very good apps.
UK Customer Support
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It’s a good sign of trust when an online casino has a solid customer support offering. At 21.co.uk Casino they offer players in the UK a 24/7 live chat option – which is excellent.
Not all online casinos provide around the clock access to an agent so this a huge plus. We reached out with a number of queries which were all answered to our satisfaction. The wait time for our chat to connect was around 30 seconds each time, so we have no complaints there.
If you would prefer to send an email this is also an option. Furthermore, there is a good FAQ section. Questions are quite detailed so you could probably get many answers you’re looking for there.
User-Experience
Having tested a number of online casinos, we can say that the general user experience of 21.co.uk Casino is above average. The ease of claiming bonuses, and selecting games is excellent. The only downside we’ve found is the strange access to live games.
There’s also a really interesting blog. These tend to be dedicated completely to sports, but this is not the case here. You’ll find guides on side bets for blackjack, roulette strategies and much more.
In saying that, there is sports content on there too as 21.co.uk also offers sports betting. It is a highly rated site with over 25 sports to bet on. Each section of the site uses the same wallet so you don’t need to transfer funds.
Overall, the experience is very good, especially on mobile.
Tips and Tricks
Improvement Areas
Although we rate 21.co.uk as safe and trustworthy, there are a few areas where it can improve.
We’d like to see a wider range of payment options. Having only two is very limited. Most sites offer a minimum of five including e-wallets such as Skrill and Neteller. A couple of more options would improve this greatly.
In terms of the bonus, at present, it is not for all players as it’s limited to live. The minimum deposit to claim is set at £50 which is very high. So, we think this can be improved to be more inclusive and realistic.
Furthermore, it would be nice to have a bigger selection of games. 500 games is a reasonable amount but it doesn’t compete with the big names in the industry or even those in the middle.
Better access to the live casino games is also needed in our opinion as the full set of games are too hidden.
Conclusion
To sum up our 21.co.uk review we can say that it is a legit online casino. Being part of the LeoVegas group cements this for us, as it has such an excellent reputation.
The site itself is also impressive in terms of design and usability and there are trusted software providers on site.
If you’re looking to play live casino games first, it’s certainly worth trying out.
FAQs
Is 21.co.uk Casino legit?
Yes. It is part of the LeoVegas Gaming plc and holds a licence to operate in the UK.
Who owns 21.co.uk Casino?
It is owned by LeoVegas Gaming plc. It is the companies UK focused brand.
Does 21.co.uk casino have a bonus?
Simply register a new account, make a deposit of at least £50 and wager it through on live casino games. Your £5 bonus will then be credited to your account.
How do I withdraw at 21.co.uk Casino?
Head to the cashier section of your account and click withdraw. Pick the same method you used to deposit and enter the amount. Withdrawals to PayPal are issued within 24 hours, while a debit card may take 2-5 working days.